An item with FBA was damaged and returned as defective
I was notified that an item was defective and asked through email if I wanted it to be returned or disposed of. I elected for it to be returned but did not know how it could be defective. The book had been with FBA for over a year. When it arrived at my house, I soon understood. The book, which used to be in brand new condition, had received a lot of damage. The spine at the bottom is completely undone. I can't even be sure if this was my original copy of this book, such is the damage. In any case, Amazon is saying that it is my item and they have clearly destroyed it. Has anyone experienced something like this before?
Though I have an email, I cannot find a removal report. Very little exists to prove that this item was even with Amazon. I am very discouraged by what I have been unable to locate. Is it reasonable to think that I will ever receive an explanation and reimbursement?
An item with FBA was damaged and returned as defective
I was notified that an item was defective and asked through email if I wanted it to be returned or disposed of. I elected for it to be returned but did not know how it could be defective. The book had been with FBA for over a year. When it arrived at my house, I soon understood. The book, which used to be in brand new condition, had received a lot of damage. The spine at the bottom is completely undone. I can't even be sure if this was my original copy of this book, such is the damage. In any case, Amazon is saying that it is my item and they have clearly destroyed it. Has anyone experienced something like this before?
Though I have an email, I cannot find a removal report. Very little exists to prove that this item was even with Amazon. I am very discouraged by what I have been unable to locate. Is it reasonable to think that I will ever receive an explanation and reimbursement?
2 replies
Seller_twIRwnpfRipPg
Apparently I am SOL because it was said that a customer caused the damage. Looks like it was damaged during shipping to me.
Christine_Amazon
Hello @Seller_twIRwnpfRipPg
Christine here from Amazon Forums.
You can file a customer return claim no sooner than 45 days and no later than 105 days after the customer refund or replacement.
In order to confirm if you are eligible for the claim, please follow the steps below:
Before you submit a claim, check the following information on the Inventory Defect and Reimbursement portal :
Click the Eligible for claim tab to identify all the customer-related defects for which you can file for a claim. You can use the Search by FNSKU or Defect type filter to narrow down your search. Click the In progress tab to identify all the defects that are currently under investigation by Amazon. Click the Resolved tab to identify all the defects that Amazon has resolved for you, with the resolution reason and reimbursement amount (if applicable).
For more information, please see the link below:
FBA inventory reimbursement policy: Customer return claims
Let me know if you have any other concern or questions related to this topic.
Christine.
