Request for Moderator Review: A-to-Z Claim — Bait and Switch Fraud
Order ID: 111-7496963-0785003
Dear Moderator,
I am requesting a review of this A-to-Z claim, which was appealed but denied in error. This is a clear case of bait-and-switch fraud that violates Amazon’s policies.
We shipped the customer a used unit in working condition with serial number PB203013239, but they returned a different unit with serial number PB205001712. The item was returned within a few days, but the unit they sent back is not the same one we shipped.
I am requesting that the funds for this order be reimbursed to my account and that the ODR impact be removed accordingly. Thank you for your prompt attention to this matter.
[Moderator Edit: removed personal information]
Request for Moderator Review: A-to-Z Claim — Bait and Switch Fraud
Order ID: 111-7496963-0785003
Dear Moderator,
I am requesting a review of this A-to-Z claim, which was appealed but denied in error. This is a clear case of bait-and-switch fraud that violates Amazon’s policies.
We shipped the customer a used unit in working condition with serial number PB203013239, but they returned a different unit with serial number PB205001712. The item was returned within a few days, but the unit they sent back is not the same one we shipped.
I am requesting that the funds for this order be reimbursed to my account and that the ODR impact be removed accordingly. Thank you for your prompt attention to this matter.
[Moderator Edit: removed personal information]
4 replies
Josh_Amazon
Hello @Seller_8opwwN6P8sp6Z,
I understand the situation you are experiencing with the A-to-z claim where a different unit was returned based on serial number verification. Thank you so much for providing all the information and the order ID. I have reviewed the case and I was able to gather the necessary details to escalate this to our internal team.
Please note that I have removed the pictures that contained buyer's personal information, as posting such information in the forums is not allowed according to our Community Guidelines.
Please wait with me until I get a response from them so I can get back to you soon with an update. In the meantime, please refrain from creating new cases related to this same issue.
Kind regards,
-Josh
