Account deactivated for suspicion of multi-accounting
Hello all, I'm new to Amazon seller. I haven't put any product on sale yet.
These last days I was preparing my account in order to be able to create my first product.
Here's what I did:
- I created a store and activated it in 14 countries.
Then I waited about 1 month before coming back to my Amazon seller account.
I came back a few days ago to register my brand and that's when the problems started.
At the end of the registration process, my trademark was immediately refused even though I had all the supporting documents.
After that I got a notification from Amazon telling me that they suspect multi-account use.
Very frustrating. To my knowledge I have not created another Amazon Seller account.
I only have one Amazon account and no one else is using my account.
However, Amazon asks me to justify that I don't have any other account and I don't know how to do it. (You can see their email in my next message).
Has anyone been through this before?
How can I unlock my account?
How can I prove that I don't have any other accounts, when I have no knowledge of any other accounts?
Account deactivated for suspicion of multi-accounting
Hello all, I'm new to Amazon seller. I haven't put any product on sale yet.
These last days I was preparing my account in order to be able to create my first product.
Here's what I did:
- I created a store and activated it in 14 countries.
Then I waited about 1 month before coming back to my Amazon seller account.
I came back a few days ago to register my brand and that's when the problems started.
At the end of the registration process, my trademark was immediately refused even though I had all the supporting documents.
After that I got a notification from Amazon telling me that they suspect multi-account use.
Very frustrating. To my knowledge I have not created another Amazon Seller account.
I only have one Amazon account and no one else is using my account.
However, Amazon asks me to justify that I don't have any other account and I don't know how to do it. (You can see their email in my next message).
Has anyone been through this before?
How can I unlock my account?
How can I prove that I don't have any other accounts, when I have no knowledge of any other accounts?
8 replies
Seller_WpqjcyVFNj0TF
Hello TheCatCompany,
You have been found to be related to an account beginning with TheCatCompany.
We received your submission but do not have enough information to reactivate your account at this time.
To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated.
How do I send the required information?
Please click on the View Appeal button on the Account Health page (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap) and submit additional information as requested.
What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.
We're here to help.
If you have questions about our Multiple Account Policy or information requested above, please read our “Selling Policies and Seller Code of Conduct" (https://sellercentral.amazon.com/gp/help/G1801).
If you need additional information on requirements for appealing, watch the following videos available on Seller University:
-- Understanding Multiple Account Policy (https://sellercentral.amazon.com/learn/courses?ref_=su_course_accordion&moduleId=1e699b06-7a02-49f7-a155-4642280a63d0)
-- Addressing Multiple Account Policy Violations (https://sellercentral.amazon.com/learn/courses?ref_=su_course_accordion&moduleId=56cdec0f-e196-49bd-aa26-e02440f70885)
You can view your account performance (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Thank you,
Seller_4zBzdtgCyS9EI
Hello TheCatCompany,
You have been found to be related to an account beginning with TheCatCompany.
One or more of your global accounts are not fully activated. You created 14 stores, if a single one of them gets deactivated, so do all others. Check each for issues.
Emet_Amazon
Hello @Seller_WpqjcyVFNj0TF,
Thank you for posting your concerns with your multiple account policy violation.
Here's what I did:
- I created a store and activated it in 14 countries.
Then I waited about 1 month before coming back to my Amazon seller account.
I came back a few days ago to register my brand and that's when the problems started.
At the end of the registration process, my trademark was immediately refused even though I had all the supporting documents.
After that I got a notification from Amazon telling me that they suspect multi-account use.
As mentioned by @Seller_4zBzdtgCyS9EI, this is very likely due to not completing the registration and verification of each of those stores. You will need to sign into each region and verify they are in an active state, or address any related situations. Once all accounts are active, you can come back to your US store and acknowledge the reactivation of these other regions.
If you need additional help with signing into each of these regions, you can use our global selling help page which includes links to these other regions. If you need additional guidance or support on the reactivation of these other regions you are welcome to reach back out.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_4zBzdtgCyS9EI
Yes!................................
Emet_Amazon
Hello @Seller_WpqjcyVFNj0TF,
Thank you for following up on the subject.
For each of my stores my bank account was not validated. So I sent my bank account for verification.
Now my bank account is shown as verified for each of my stores.
As noted by @Seller_4zBzdtgCyS9EI yes, you will need to ensure all stores are "active". Vacation is a status that makes merchant fulfilled listings inactive to prevent orders from being received in a specific region. Thus, if as mentioned the other stores are now showing verified for each store, have you provided the requested documentation mentioned in your notifications in each store? These processes may require the submission of a valid utility bill or related documents to verify you in each region.
As noted above this will be a requirement, which can also be seen in our code of conduct - multiple account policy:
- You may only maintain one Seller Central account for each region in which you sell unless you have a legitimate business need to open a second account and all of your accounts are in good standing. If any of your accounts are not in good standing, we may deactivate all of your selling accounts until all accounts are in good standing.
So you will be eligible to sell in your desired region, you will need to complete this process to ensure all accounts are "active". If you need more guidance for those regions, you are welcome to post the deactivation notices you received. This will help us understand your specific concerns to provide more guidance or next steps.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_WpqjcyVFNj0TF,
As noted in my last response, please post your notification surrounding your deactivation as I can offer guidance on your situation. I have no visibility into your account so I cannot verify or confirm your situation. Providing this information will allow me to help further.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
