Lost in Transit
We are newer seller and have seen an uptick in "delayed in transit" (which means lost) notifications from USPS and UPS. Customer gets refund (which is completely justified) but we cannot get a refund. We use Amazon Shipping and all orders have been scanned on time by respective carriers. We contacted USPS and UPS and were told they could not help as it is not our account. We then contacted seller support and was told to file a Safe-T-Claim to get reimbursement but Safe-T-Claims have been denied. Is there anyway to get our money and/or product back or is it just considered cost of business? Any advice is appreciated.
Lost in Transit
We are newer seller and have seen an uptick in "delayed in transit" (which means lost) notifications from USPS and UPS. Customer gets refund (which is completely justified) but we cannot get a refund. We use Amazon Shipping and all orders have been scanned on time by respective carriers. We contacted USPS and UPS and were told they could not help as it is not our account. We then contacted seller support and was told to file a Safe-T-Claim to get reimbursement but Safe-T-Claims have been denied. Is there anyway to get our money and/or product back or is it just considered cost of business? Any advice is appreciated.
19 replies
Danny_Amazon
Hello @Seller_nyWlElAlIG06D- thanks for joining us here on the seller forums!
You can review the possible cases for reimbursement through our SAFE-T Claim help page, and I'd also recommend looking through this great post the forums team put together on best practices when filing and appealing a claim.
If you'd like, feel free to share the case ID you've used to surface this issue with support so I can take a look along with you, and help address any questions!
Thanks in advance,
Danny
Seller_Sram36TnVt73c
I take it you are not buying your shipping through Amazon?
