I am having an issue with the two-step verification account recovery. I no longer have access to the phone number used to set up two-step verification. I have gone through the recovery process and have submitted the government ID. Amazon has not responded to me. I have been trying this for weeks, I have submitted it multiple times with no response. Any help would be greatly appreciated, thank you!

The email I have is associated with a seller account that is active and in perfect standing. I have reached out to Amazon again in an attempt to reset two-step verification, again with no response. I have submitted the necessary government documentation.

All I want to do is disable two-step verification. I have gone through the necessary steps and have submitted the documentation. Amazon states I will receive a response within 24-48 hours but they never give me any kind of correspondence.