Customer left as Negative review without contacting us
Hi, A buyer left us a negative review, and there is no way I can find the Order ID since as a seller I would love to make it right to my buyers.
Seeking assistance on how to proceed on its removal as the item was randomly packed and if in case they claim it as small, technically, span life for it wont be long.
Please do let me know how to proceed. Thanks!
Customer left as Negative review without contacting us
Hi, A buyer left us a negative review, and there is no way I can find the Order ID since as a seller I would love to make it right to my buyers.
Seeking assistance on how to proceed on its removal as the item was randomly packed and if in case they claim it as small, technically, span life for it wont be long.
Please do let me know how to proceed. Thanks!
3 replies
Seller_rI7BZIczK8iAC
If you are not brand registered you are not allowed to contact Amazon's buyers for a negative review. Nor can you find the name and the email.
Amazon doesn't remove reviews.
Joey_Amazon
Hello @Seller_ElIitu8QQ0Ik0,
Thank you for utilizing the forums! Also thanks @Seller_rI7BZIczK8iAC for chiming in.
If you believe the reviews are going against our Community Guidelines, please use the report abuse link next to the review. Also you can send an email to the community-help@amazon.com, specifying the location of the content and the reason you believe it violates the guidelines.
Please let me know if you have any other questions.
Thanks,
Joey
