The account has been suspended due to an unfamiliar association and cannot be contacted by the customer service team through "Call me now".
Dear Amazon team
My seller account was suspended due to an unfamiliar association. On September 26, 2023, my North American site was suspended, followed by the suspension of my European site on November 17. Both sites are associated with the same account. After investigation and appeal, the North American account was reactivated on December 1st, but the European site has yet to pass the appeal.
My European site has been downgraded to a personal account due to prolonged inactivity, without a "Call me now" button, making it impossible for me to contact the seller support team on the European site to discuss the issue of activating my account. I currently don't have a channel to communicate with the performance team, which is very helpless.
How can I solve this problem? Thank you.
The account has been suspended due to an unfamiliar association and cannot be contacted by the customer service team through "Call me now".
Dear Amazon team
My seller account was suspended due to an unfamiliar association. On September 26, 2023, my North American site was suspended, followed by the suspension of my European site on November 17. Both sites are associated with the same account. After investigation and appeal, the North American account was reactivated on December 1st, but the European site has yet to pass the appeal.
My European site has been downgraded to a personal account due to prolonged inactivity, without a "Call me now" button, making it impossible for me to contact the seller support team on the European site to discuss the issue of activating my account. I currently don't have a channel to communicate with the performance team, which is very helpless.
How can I solve this problem? Thank you.
4 replies
Abella_AMZ
Hello @Seller_BOhBOn58ebxBe,
This is Abella from Amazon and would help you with your questions.
I have reviewed your post above, and understand that your account has been suspended as it has been related to another account, which violates one of our policies.
Even if you don't possess another account, your account shares at least one significant piece of information with another account. This shared information links their status and actions to your account.
However, it is crucial to reactivate the primary account to ensure the restoration of your current account. After activating your Primary account, you can submit your appeal from your current account by clicking on "Submit Additional Information."
Confirm that the policy violations in other marketplace accounts have been addressed and include a screenshot of the reactivation email received.
All professional sellers have access to the "Contact us"/"Call me now" button on their Account health page to contact an account health specialist which is a dedicated support channel for professional sellers worldwide who have questions or need support regarding their account health.
If incase you're not a professional seller and need support can find account health information in the Help section within Seller Central. For general information on your account health metrics, you can visit Account health FAQs. For educational resources, Seller University is regularly updated with videos and articles to support all sellers.
You can also create a case to reach out to Account Health team by clicking on "Help" > Your account has been suspended > Account Health > Reactivate your account > Get help with my appeal from Account Health Support > Select Issue.
To understand how to address a Multiple Account Policy violation, please refer to the guidelines provided in the Multiple Account Policy violation documentation.
Kindly keep up posted if you have further queries, we would be more than happy to help you.
Regards,
Abella.
