How do I refund a returned item and not pay the seller fee
A customer contacted me after changing her mind about a purchase. I had posted the item a few hours before the message. I replied to ask them to return the item and I would refund them once I had the item back. But how do I refund them and not pay the seller fee? Or should they contact Amazon to do this and get a label? I said they would need to pay the return postage. I am a sole trader making handmade items at home. (I normally sell via Etsy where the return and refund process is much easier!) and have never had a customer change their mind before on here so have no idea what to do! Thank you. Chloe
How do I refund a returned item and not pay the seller fee
A customer contacted me after changing her mind about a purchase. I had posted the item a few hours before the message. I replied to ask them to return the item and I would refund them once I had the item back. But how do I refund them and not pay the seller fee? Or should they contact Amazon to do this and get a label? I said they would need to pay the return postage. I am a sole trader making handmade items at home. (I normally sell via Etsy where the return and refund process is much easier!) and have never had a customer change their mind before on here so have no idea what to do! Thank you. Chloe
3 replies
Seller_76AUwmqvSyRIM
Have you checked Seller University in Seller Central for information on this. There is lots of information that you should have already read/watched. Refunds is a key part of selling on Amazon so you need to familiarise yourself with the detail.
Here is a link, do spend the time to understand everything in it and while you are at it, there's plenty more.
Seller_FzNGmbYX6JkU2
By 'seller fee', are you referring to the Amazon fee deducted from each of your sales?
If yes, Amazon returns/reimburses those fees, you should be able to see it in your payments/transactions view/Amazon fees column. Number in Amazon fees column is usually red/negative to indicate deduction, but the reimbursement (for the customer refund) will show a positive value.
This amount would go to the seller reserve, then when returns are issued, I had the due amount debited from the seller reserve to the customer.
Hope that's what you were looking for.
