AMAZON DEACTIVATED MY ACCOUNT ( SECTION 3 ) EVEN WHEN I PROVIDED AN LOA !
Hi Amazon Sellers,
If anyone can help I received a section 3 on a product that I sell. Amazon said they wanted to verify goods and my identity, after a full video interview they asked me to upload documents. I uploaded my invoice / BOL / Registration for business / Bank Statements and LOA from the brand authorizing me to sell their products and Amazon still went ahead and deactivated my account while holding my funds. I am completely shocked and so disturbed that I can do everything legit and follow each and every rule and amazon will still choose to deactivate my account. I am somewhat of a new seller/account and went all in on Amazon this year preparing for everything and ready to build this account / business. My biggest complaint is for not knowing the exact reasoning behind why my account is now deactivated when I provided all the information and details. I will attach the email I got from Amazon if anyone can please help me understand the exact reasoning for this and what I can do to reactivate my account !!
Hello ,
Thank you for completing the video interview verification. After reviewing the information from your interview, we decided to deactivate your seller account, in accordance with Section 3 of the Amazon Business Solutions Agreement. Continue to ship open orders and respond to customer inquiries to avoid further impact to your account. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our "Funds Withholding Policy":
Why did this happen?
We have taken this measure as we believe that your account or other related accounts operated by you may have been used for deceptive, fraudulent or illegal activity.
Has your account been deactivated in error?
If you believe that your account has been deactivated in error, send your inquiry
To view your account performance and how well it is performing against the performance metrics and policies required to sell on Amazon, go to "Account Health":
8 replies
Seller_uNziuH2n2s2tt
@Cooper_Amazon is it possible you would be able to help? I was looking around on the forums conversations and see you have commented on a couple of other section 3 cases , I was hoping you would have any ideas of what really happened here. Thanks
LeviDylan_Amazon
Hello @Seller_uNziuH2n2s2tt,
Thank you posting on the Seller Forums.
I see that your account was deactivated for section 3 of the business solutions agreement and you have questions about how to address this.
Now, if you are asked to provide supply chain information to verify your product's authenticity, the invoices that you submit must meet our document requirements. Here are the requirements below:
-Should reflect the sales volume of your product across all Amazon marketplaces in the last 365 days
-Should demonstrate your product’s full supply chain
-Should include contact information for the supplier(s) and the original manufacturer. We may contact suppliers or manufacturers to verify the documents
-Your documents should be able to trace your products to the original manufacturer even if you did not purchase them directly from the original manufacturer. This may require requesting additional invoices or supply chain documentation from your supplier if you are not sourcing directly from the manufacturer
-You may remove pricing information, but the rest of the document must be visible to enable adequate review of the documents you provide. For ease of our review, you may highlight or circle the ASIN(s) under review
Also, if you are submitting a letter of authorization from the brand, it must meet these requirements:
The five key terms which must be present in every IP licensing agreement submitted to Amazon are:
-'Licensor'–The company/brand providing the rights to intellectual property
-'Licensee'–The company/brand receiving the rights to use the intellectual property.
-‘Grant’–The intellectual property being licensed and the scope of rights granted
-‘Geographic Scope’–The specific territory or territories where use is authorized (may be worldwide)
-‘Term’–The duration of the authorization (may be perpetual)
Have you double checked your documents to see if they meet the above mentioned requirements?
If the information that you provide either does not meet the requirements or is unable to be verified, your submission may be denied. At this time, you will have the opportunity to submit new information for review. If the requested information is not received and verified, we cannot promise a resolution of this issue.
Once you have reviewed the information and questions above, please feel free to respond here in this thread. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
LeviDylan_Amazon
Hello @Seller_uNziuH2n2s2tt,
Thank you for continuing to utilize this thread for assistance.
I see that you have submitted the requested information, and you are currently awaiting a response. Since it has been a few days, have you gotten any updates from the review team? If so, can you share the outcome with us?
I look forward to your response.
Wishing you the best,
LeviDylan
