Units Missing from Removal Order
Created a removal order but have not received the number of units requested.
Have received a message saying removal order is complete but obviously it's not as i've not had the items returned to me. Had two units of the product returned in separate deliveries (why??). Another three units outstanding but can't find anywhere to say they're en-route. They have essentially vanished.
Going round in circles on seller central (user experience team really needs to up its game here) about which automated response chat cycle i need to enter to get to the bottom of it.
Help!
Units Missing from Removal Order
Created a removal order but have not received the number of units requested.
Have received a message saying removal order is complete but obviously it's not as i've not had the items returned to me. Had two units of the product returned in separate deliveries (why??). Another three units outstanding but can't find anywhere to say they're en-route. They have essentially vanished.
Going round in circles on seller central (user experience team really needs to up its game here) about which automated response chat cycle i need to enter to get to the bottom of it.
Help!
1 reply
Sakura_Amazon_
Hello @Seller_CwTwbTTsJelQ3,
This is Sakura from Amazon. Welcome to the Seller Forums.
Could you share the case ID that you created with Seller Support so I can take a look?
Also, I am attaching the below help page as it might be helpful for other Sellers who are looking for information about Removal Order.
Remove inventory from a fulfilment centre
Regards,
Sakura
