Multiple Amazon Seller Accounts: Guidelines and Procedures
Hello Sellers!
Amazon's standard policy is to allow one Seller Central account per seller. However, in certain cases of legitimate business needs, Amazon may permit sellers to operate multiple selling accounts, without prior approval. If one of these accounts violates an Amazon policy and is deactivated, this could affect the selling ability across all associated accounts.
To resolve this impact, the violation or violations that led to the deactivation of the original account must first be resolved individually. Only when the original account is reactivated, can the secondary account be reactivated.
Accounts can become associated in a few ways:
1. Access to another account, by the seller or their employees
2. Use of a third-party account management service
3. Creating a global account without completing ID verification in a different marketplace
To ensure your account is registered only in the country you wish to sell in, check the countries listed in the store dropdown menu. To do that, click on the name of your store in the white bar to the right of the "Amazon Seller Central" logo. This dropdown menu will display all the countries you are currently registered.
When accessing international accounts, review the performance notifications for each marketplace to identify the reason for deactivation. Submit the necessary documentation to reactivate the account that caused the initial deactivation. Once the original account is reactivated, you can request the reactivation of the secondary account.
If you no longer wish to sell in a particular marketplace, you can access Settings, click on "Account Info" and then "Account Management" to request the closure of the unwanted account(s), but only after all associated accounts are active and in good standing.
If any of the above situations have occurred, the original account will need to be reactivated first. After that, you can request the reactivation of your secondary account.
If you have had another account or accessed another account, but no longer own the account or do not have permission to access it, submit an appeal with additional documents proving you are no longer the owner or have any relationship with that account, such as sales deeds, purchase or business transfer contracts, contract termination, and others.
If you are unable to identify the account that caused the deactivation and believe the suspension was made in error, file an appeal and confirm that the account does not belong to you. If it is not possible to confirm that the account is not yours, your account will not be reinstated, and you will not be permitted to conduct business on Amazon in the future.
Here are some help pages in case you want more information related:
• Address a Multiple Account Policy violation
• Selling policies and seller code of conduct
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Happy Selling!
-JiAlex
5 replies
Seller_go0NRSnuOUOvB
Hi @JiAlex_Amazon,
Thankyou very much for your detiled view on this multiple seller accounts but please have a look on this issue which was partly resolved but I am still unable to access european region. If it can be resolved for USA and Canada region, it should also be resolved for European region.
My account was deactivated due to connection with another account. However, this account was mistakenly created by me, later deleted, and is no longer accessible to me, meaning I am unable to file an appeal for that account.
As a new Amazon seller, I accidentally created the old account using the email address A because I was unfamiliar with the platform at that time. I made several unintentional mistakes, including selecting the wrong business category. Additionally, I did not link any bank account or conduct any activity on that account.Once I realized my mistakes, I immediately deleted the account on the same day, not realizing that this could cause issues when creating a new Seller account in the future.
Later, I created my current Seller account using my official business email address B for my legally registered company in Germany. This account is intended solely for my future sales activities.
After receiving a notification regarding the deactivation of my new account, I was asked to reactivate the old account, which is not possible as it has already been permanently deleted.
I have already filed an appeal, which was approved after providing all the documents of association to this buisness and video call verification with amazon associate, and I received confirmation that my Amazon account has been reactivated. However, I have noticed that it was reactivated only for American region and my access to European marketplaces remains deactivated.
My original appeal was intended for the European region. However, it appears that my appeal was only processed for North America. Therefore, I request that my account be reviewed again, and I would like to submit the necessary documents to restore access to European marketplaces.
I am trying to file another appeal, but I keep receiving automated messages and have no way to submit the required documents or complete verification to prove that this account belongs to me.
I also contacted Amazon Support, but they informed me that this was handled by the Performance Team and that my only option is to go through the Account Health appeal process, which is not allowing me to upload any documents to prove my association with this account. Can you please help me resolving this issue ?
Thanks a lot !
