On-time delivery rate - 89% - this will never work
I ship 100% of my packages on-time and with the shipping speed / service selected.
If my OTDR is now 89%, that means USPS has a late delivery rate of 11%. To bump from the current service level to the next service level (Ground Advantage to Priority) would DOUBLE my shipping costs and every package would be early. (Even more if I have to switch to UPS Ground)
Amazons new tracking metric, simply doesnt work. Its not sustainable and will screw over just about everyone that doesnt have expedited shipping costs built into the price....
37 replies
Seller_DdmPiA1p1S2Wu
The only solution I see for sellers who have to ship most of their items by the USPS is to have the OTDR protection by turning on Automated Handling Time (AHT) and Shipping Setting Automation (SSA) and purchasing your shipping labels through Amazon. If you are able to do that, then Amazon says they won't count late deliveries against your OTDR. The issue of course is if AHT does not work with your business model. I have most of my items set at a 3 day handling time. I looked up what Amazon showed my SKUs would be set to with SSA and found that most of them stayed the same, so I begrudgingly turned it on to give it a try. So far it isn't changing my fulfillment times to anything crazy. I am being cautious to not ship things too early, however, so it doesn't tell the Amazon system that it can lower the handling time on an SKU and not let me adjust it to what it needs to be. My issue is that my items are not off the shelf items, they have to be made for the order, and if I get a large order, that takes some time. A small order could ship days quicker, but due to Amazon's new system, I can't let that happen any more. I was shipping USPS orders as quickly as I could to give the USPS a buffer to help with late deliveries, but now I can't do that.
Seller_LAhuiXJ4eMubd
Yeah, I don't get this. I buy 99% of my shipping labels from Amazon Buy Shipping, I usually ship my orders a day earlier than promised - but my on-time delivery rate is 84%.
So, I guess Amazon will be shutting my account down in September due to being below the 90% threshold.
Not sure why Amazon is holding me responsible for the actions of the carriers (UPS, USPS, etc) or what I'm supposed to do about it.
Seller_xrLatzP1kihLj
Hell Amazon themselves can't be above 90%... I get crap late all the time with it being shipped directly from them...
Seller_EGAYxdv2MmpO0
Change your shipping/handling time by a couple of days?
Seller_89vsN1oUfBKSd
Yeah, this metric: I just don't get. The metric should measure "On Time Hand-Offs" (packages handed to carrier on time), not on-time delivery, which is 100% out of our control once the package is with the carrier.
Seller_2srXkS44rN39i
i set my max order capacity to 1. If i get a 2nd order, it adds a day to the handling time. It resets when you print labels
Seller_XKrRcjpW7oAWE
is no amazon rep going to comment on this thread ? this seems to be everybody's dilemma even for sellers who have been shipping asap this now could be detrimental as shipping at its earliest can also been seeing as negative now bc no one wants unrealistic handling times. Hope this gets changed asap or at least modified bc for the time being this is not working for anyone. Almost 90 % of all sellers can attest to their on time deliveries metric score dropping significantly although most of us ship same day.
Seller_hZlWagzEXNMRm
policy states you are protected if you use buy shipping on Amazon. Walmart does the same thing but they protect you if you select the appropriate service and hand it over on time. It’s pretty sad they both follow each other like dogs. Oh well, policy is what policy says. I know I’m protected if I follow policy. If not, then they can pay all costs for arbitration.
Seller_9RWmocRL1z265
Mine was never below than 98% in my 10 years selling history. Now all of sudden it's fluctuating between 80 to 90%. it looks FBM sellers days are numbered on amazon. Either go for FBA ( which simply impossible for me as I sell customs products) or find other avenues.
Seller_byRHgx6lgMjDy
I think I find the most frustrating part about it that they are considering it by the item in the order, not just the number of orders themselves. So if we have 100 orders and three of them are late, but each of those 3 orders has 6 items in it, it's no longer a 97% OTDR, but an 84.7% OTDR.
This metric shouldn't exist at all, but if it does it should be by the order, not the item...or at least by the tracking number.
