error 5665 and bought gtin but still showing error
Hi, team I have approved my brand but still showing error while listing. Kindly solve my problem ASAP. And I have generated GTIN as well but it still show that code don't match product category I have attached all required screenshots for better understanding.
error 5665 and bought gtin but still showing error
Hi, team I have approved my brand but still showing error while listing. Kindly solve my problem ASAP. And I have generated GTIN as well but it still show that code don't match product category I have attached all required screenshots for better understanding.
1 reply
Jessica_Amazon_
Hi,
Thanks for your post.
I am afraid that you have 2 issues here.
The first, is that you have received a GTIN exemption for the brand name sitara-fashion in the case ID 9826167302 but you are using a different spelling format when listing. To list your items without product IDs you need to use the brand name exactly as it has been approved by Amazon. Check out the section 'Add a product after you receive a GTIN exemption' on the List products that do not have a GTIN (UPC, EAN, JAN, or ISBN) help page for more details on this.
The second issue is that you have purchased product IDs from GS1 and your brand does not appear to be associated with the IDs in our system. It is necessary for you to create a case with Seller Support and ask them to associate your brand name with the product IDs from GS1. This is a different approval process to the GTIN exemption.
I hope this helps.
Jessica
