Repeated Copyright Infringement Claims by the Same Competitor
A competitor has claimed that we're infringing on their copyright with our product. This is the same issue we faced two years ago with the same competitor when we successfully challenged their claim through a counter-DMCA and got our listing back after about three weeks. Now, as the peak sales season is approaching, we're facing this problem again, which seems like an intentional disruption tactic by the competitor. This is a seller to seller abuse.
The same seller has made an exact complaint against the same ASIN before. The complaint for that previous case was filed on November 3, 2021.
We have the account health assurance and trying to reach out to Account Health support but no luck connecting via phone. What could we do?
Repeated Copyright Infringement Claims by the Same Competitor
A competitor has claimed that we're infringing on their copyright with our product. This is the same issue we faced two years ago with the same competitor when we successfully challenged their claim through a counter-DMCA and got our listing back after about three weeks. Now, as the peak sales season is approaching, we're facing this problem again, which seems like an intentional disruption tactic by the competitor. This is a seller to seller abuse.
The same seller has made an exact complaint against the same ASIN before. The complaint for that previous case was filed on November 3, 2021.
We have the account health assurance and trying to reach out to Account Health support but no luck connecting via phone. What could we do?
2 replies
Dawn_Amazon
Hello @Seller_tWxgWtGlbJp1Y,
This is Dawn from Amazon, thank you for using Seller Forums.
Understand that your product is encountering issue with copyright infringement.
If you believe the product does not infringe on the copyright of others, please provide documents to support your explanation of non-infringement:
-- A letter of authorization or a licensing agreement from the rights owner demonstrating that you possess the right to use the copyrighted content claimed.
-- An invoice directly from the rights owner to indicate that your products are original and are purchased from the rights owner directly.
Alternatively, if you think that the rights owner has made an error in sending the notice, please reach out to the rights owner and ask them to submit a retraction of this notice.
If you need help understanding how your listings may infringe the intellectual property rights of others, please visit the Intellectual Property Policy page in Seller Central Help: https://sellercentral.amazon.com/gp/help/external/201361070
Procedure for submitting a counter-notice pursuant to the DMCA: https://sellercentral.amazon.com/help/hub/reference/G202017130
Can you share what happens when you try to contact Account Health support team? Is there any error?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Regards,
Dawn
