Invoice not paid by customer
I had an order and it showed I should dispatch to Germany so I have done. It is now showing that it is an order from a company and it says invoice due date is 20th December and that the payment is an open invoice with payment pending by the customer. Ie goods have been sent but customer hasn’t paid and Amazon have not released funds to me. Can anyone tell me if this has happened to them. It is quite a large order so large amount of money. HELP. Thanks
Invoice not paid by customer
I had an order and it showed I should dispatch to Germany so I have done. It is now showing that it is an order from a company and it says invoice due date is 20th December and that the payment is an open invoice with payment pending by the customer. Ie goods have been sent but customer hasn’t paid and Amazon have not released funds to me. Can anyone tell me if this has happened to them. It is quite a large order so large amount of money. HELP. Thanks
6 replies
Seller_ngBNR1oaQIhlr
Open invoices are available to all business customers that sign up for it I believe. They get 30 days to pay. We have no choice as sellers, but to accept it. We cannot opt out of it. If they don’t pay within 30 days, I believe Amazon pay you within 45 days. I get very few open invoices, but I’m sure other sellers can cooberate my facts.
Seller_xtQ5daMZCCxAa
Yes they can do it. We have had a few of them as well and have been paid by the due date.
Seller_qZO3ZCjoBXEeL
You are prvididing Amazon"s business customer with 30 days credit. You’ll get paid when they pay their invoice or Amazon will pay it after 45 days.
None of us have a choice we are all signed up.
