I lost my entire store's buy box
All of my ASINs have the lowest quote, and I have not violated any rules. I sell my products normally, but suddenly I lost the buy box for all ASINs, which caused me to lose 90% of my orders. Who can save me! help!!!
I lost my entire store's buy box
All of my ASINs have the lowest quote, and I have not violated any rules. I sell my products normally, but suddenly I lost the buy box for all ASINs, which caused me to lose 90% of my orders. Who can save me! help!!!
6 replies
Seller_ZHfQ0cP1uZWgj
Hey
This happened to us and seen other sellers too with this issue.. Seems like an algorithm change. We managed to get it fixed after a few days. Tag Spencer Amazon here - he should be able to help.
Seller_2Ha5RWfyf5NUS
Two years ago we lost the buy box for the christmas period. We sell Toys. There was absolutely no reason for us to lose it.
It devastated our sales that year. You need to ensure you don't have all your eggs in one basket. They can do it to anyone at anytime.
Seller_k2X0L9mVRT0pW
Amazon are rotating the buy box more now to give more sellers a level Playing field.
Seller_nMvvMNiZTUmR1
hi guys this happened to me aswell.....check your EU accounts and sort any problems there i did and all ok now
Seller_MAFZoVceIqVCn
What I am finding is that every single day I get emails from amazon informing me that anther batch of my items are not elegible for the buy box. to get this back I need to lower my prices, so basically all amazon are doing is creating a battle to the bottom.
of course amazon don't care, we could all be the "perfect" customer orientated company if we were using, spending and wasting other peoples money and not our own. that is amazons policy.
Spencer_Amazon
Hello @Seller_zCd4XCekiEhYv,
We have a thread specifically for Buy Box issues.
Lost Buy Box (Featured Offer) MEGATHREAD
In this thread I ask our sellers to share the ASINs where they lost the Buy Box. I then share these ASINs with the Buy Box team who check for eligibility.
Please be aware, this team does not share the outcome with me. If you want to know if you are eligible or not, you have to open a case with Seller Support.
Here are two articles regarding the Buy Box / Featured Offer.
If you feel you are eligible for the Buy Box, please share your ASINs in the MEGATHREAD.
I am closing this thread as a duplicate.
Regards, Spencer
