[Warning] Product Category at risk of suspension due to Valid Tracking Rate requirement
I have received this message on and off this past month but my Account Health is healthy with 98% rate. So I don't understand why I kept receiving this message. Is anyone facing the same issue?
[Warning] Product Category at risk of suspension due to Valid Tracking Rate requirement
I have received this message on and off this past month but my Account Health is healthy with 98% rate. So I don't understand why I kept receiving this message. Is anyone facing the same issue?
1 reply
Atlas_Amazon
Hello @Seller_pootVNHKSNlxk
Thank you for the information provided regarding the issues you have been seeing with your valid tracking rate. I understand the overall metric is showing on target at 98%, but you are still seeing messaging indicating that your product categories are at risk. We would recommend reviewing the data associated to each category to ensure that they are on target.
If the metric for the category is off, they may take a suspension of the category. Have you had a chance to review each category as of now? What information have you been able to identify for the tracking information?
Any details you would like to share should be provided to this thread for support.
Best,
Atlas
