Utility bill verification issue
Hello, I am new seller from Pakistan. I had created seller account on 26 march 2024 and my account was deactivated on same day.Amazon says that we need additional document to verify your account such as business license or utility bill. I have internet bill on my name.Address and name is same in utility bill as will as in seller central account, but every time amazon reject my bill and says that we are unable to verify your document.
someone help me.
Utility bill verification issue
Hello, I am new seller from Pakistan. I had created seller account on 26 march 2024 and my account was deactivated on same day.Amazon says that we need additional document to verify your account such as business license or utility bill. I have internet bill on my name.Address and name is same in utility bill as will as in seller central account, but every time amazon reject my bill and says that we are unable to verify your document.
someone help me.
14 replies
Seller_LyYw7fQRKc5G7
Does the name and address match what you entered when you created the account?
Seller_OvL8C4BJWiuS9
Internet bills aren't always accepted for address verification.
Seller_LImVvUWeyiCfQ
Are you downloading the internet bill directly from their website and submitting that? If so, sometimes those contain metadata the Amazon bots don't like.
Instead, print a hard copy, then either take a photo with your phone camera, save as a jpg and submit that or scan the hard copy to PDF and upload that. Make sure everything matches exactly to what you entered to sign up, as well as meeting all the other document requirements (link).
Also, make sure you have a valid credit card (not a debit card) entered in your account.
Atlas_Amazon
Hello @Seller_MUblnCFeQgmFQ
"I had created seller account on 26 march 2024 and my account was deactivated on same day.Amazon says that we need additional document to verify your account such as business license or utility bill. I have internet bill on my name."
Thank you for the information provided regarding the issues you have been experiencing with the verification. I understand that you have been attempting to provide an internet bill, but this has been rejected. If there were any details or information that our team could not verify, they will have taken the rejection on the document provided.
Do you have any other documentation that you could provide for review? We would recommend following the guidance provided in the thread regarding the verification as there may have been missing details on the internet bill that our team could not accept. I have gone ahead and included the utility bill requirements as an additional reference when attempting to provide the requested information.
- piped or natural gas, electricity, piped water, and mobile or fixed-line phone
- Must have holders name and address
- Must have service provider's name, address, and logo (if logo is applicable)
- Must have issue date or due date and usage details (if applicable)
- Must be issued within the past 90 days
- Be authentic and unaltered
- Must not be password-protected
- Be in a supported language
If your documents are not in a supported language, you must submit a notarized translation in a supported language along with the original document. If our team cannot validate the details to the requirements and information in the account, we will not be able to guarantee a resolution to this concern.
For any other details or updates, we do ask that you refer to this thread for continued support on this concern.
Best,
Atlas
