Unfair 1-Star Feedback Despite Confirmed Delivery – Request for Removal Help
Hi,
We have a case where the customer left a 1-star feedback claiming they never received the order (ASIN B09F4ZJXPJ), but the package was delivered on July 17th with full tracking and photo proof provided by us. The delivery was confirmed by the carrier (EVRI), showing delivery to a safe place at the customer’s address.
After we sent the delivery photos, the customer initially said they couldn’t see the images and then stopped responding completely. The delivery was a bit delayed but was successfully completed according to the tracking details.
This feedback is clearly unfair and seems intended to pressure us for a refund. We kindly ask for your support to remove this unjust feedback.
Case ID: 11333037362
Thanks in advance.
@Spencer_Amazon @Julia_Amazon
Unfair 1-Star Feedback Despite Confirmed Delivery – Request for Removal Help
Hi,
We have a case where the customer left a 1-star feedback claiming they never received the order (ASIN B09F4ZJXPJ), but the package was delivered on July 17th with full tracking and photo proof provided by us. The delivery was confirmed by the carrier (EVRI), showing delivery to a safe place at the customer’s address.
After we sent the delivery photos, the customer initially said they couldn’t see the images and then stopped responding completely. The delivery was a bit delayed but was successfully completed according to the tracking details.
This feedback is clearly unfair and seems intended to pressure us for a refund. We kindly ask for your support to remove this unjust feedback.
Case ID: 11333037362
Thanks in advance.
@Spencer_Amazon @Julia_Amazon
1 reply
Sakura_Amazon_
Hello @Seller_MwB38aKWkUXEX,
You mentioned that the package was delivered on July 17th and was somewhat delayed. Could you clarify:
- Was the delivery confirmed after the Maximum Estimated Delivery Date?
- Did you use self-shipping or Buy Shipping services?
If you used Buy Shipping services and dispatched on time with tracking, you can request a review of any negative feedback that's solely related to delivery delays.
Regards,
Sakura
