How do I prove that a cosmetic product is not an OTC drug?
Hello,
I have a question about cosmetics lighting and whitening issues.
If a product is not an OTC drug, but Amazon misidentifies it and it becomes an issue, what documents are there to submit to clarify?
Amazon requests forms such as Residenting Cosmetic Manufacturer Establishment (Form 2511) and CPIS (Filling Cosmetic Product Ingredient Statements) - Forms 2512 and 2512a.
As you know, the VCRP system has already been stopped and new registrations have also been stopped.
Of course, I have the materials provided by the manufacturer, but I am worried that Amazon will not accept them.
How do I prove that a cosmetic product is not an OTC drug?
Hello,
I have a question about cosmetics lighting and whitening issues.
If a product is not an OTC drug, but Amazon misidentifies it and it becomes an issue, what documents are there to submit to clarify?
Amazon requests forms such as Residenting Cosmetic Manufacturer Establishment (Form 2511) and CPIS (Filling Cosmetic Product Ingredient Statements) - Forms 2512 and 2512a.
As you know, the VCRP system has already been stopped and new registrations have also been stopped.
Of course, I have the materials provided by the manufacturer, but I am worried that Amazon will not accept them.
1 reply
Troy_Amazon
Hi @Seller_WlSqDqN3FZCjI,
Thank you for your post. Based off the content you have provided, it seems as though you are dealing with a restricted products issue. Are you seeing a violation from your Account Health page, or is this issue appearing somewhere else within the account?
If you are seeing a violation, it was likely triggered by some kind of keyword or phrase. Therefore, editing the listings to remove the keywords is one way to dispute the violation.
What information do you have ready to submit to our review team? Any supporting documentation that shows how these products are policy compliant (such as photographs, product description, packaging inserts, screenshots from the manufacturer, or any proof of exemption) can be attached those to your submission. Once you have submitted the appeal, our team will evaluate your submission. Once the review is complete, the team will contact you via the case that will be created when you submit your appeal. Once our team concludes their review, they will reach out within this case giving you any necessary further instructions.
Please feel free to reach out with any further questions or account updates, and we will assist you as best we can.
Regards,
Troy
