Change from FBA to FBM unsuccessful problems.
Hi,everyone,
We changed the ASIN delivery method from FBA to FBM on the Manage Inventory page, they were unsuccessful, we contacted seller support and they advised us to use the template tool to update, but we tried to use the template tool to update and it was also unsuccessful. We created a CASE ID 9003663102 again and contacted seller support for help on Aug 16,2023, the Seller Support told us that it was a system technical issue and has been forwarded to the relevant team for investigation and processing, please be patient.
After this they sent an same message every week: "Thank you for your patience. We are currently investigating your issue with our technicians and will provide updates as soon as possible if there is any other new information..."
Until now the issue has been over a month and a half and our problem is still unresolved, we contacted them when will the issue be resolved? They were the same reply: "Thank you for your patience. We are currently investigating your issue with our technicians and will provide an update as soon as possible if there is any other new information."
We feel that Amazon seller support team is a very bad team and wonder why Amazon set up such a team? Because they can't solve any seller's problem at all, frankly they are only fooling around and taking sellers in circles.
The Case ID 9003663102 is still open "Action Needed By Amazon" .
If you know any Amazon associate that can help please reply to this.Thank you very much!
Change from FBA to FBM unsuccessful problems.
Hi,everyone,
We changed the ASIN delivery method from FBA to FBM on the Manage Inventory page, they were unsuccessful, we contacted seller support and they advised us to use the template tool to update, but we tried to use the template tool to update and it was also unsuccessful. We created a CASE ID 9003663102 again and contacted seller support for help on Aug 16,2023, the Seller Support told us that it was a system technical issue and has been forwarded to the relevant team for investigation and processing, please be patient.
After this they sent an same message every week: "Thank you for your patience. We are currently investigating your issue with our technicians and will provide updates as soon as possible if there is any other new information..."
Until now the issue has been over a month and a half and our problem is still unresolved, we contacted them when will the issue be resolved? They were the same reply: "Thank you for your patience. We are currently investigating your issue with our technicians and will provide an update as soon as possible if there is any other new information."
We feel that Amazon seller support team is a very bad team and wonder why Amazon set up such a team? Because they can't solve any seller's problem at all, frankly they are only fooling around and taking sellers in circles.
The Case ID 9003663102 is still open "Action Needed By Amazon" .
If you know any Amazon associate that can help please reply to this.Thank you very much!
11 replies
Seller_i0JzR1DGBTQe8
We have also had this problem. The work around for us has been to use the add another condition from the edit listing drop down menu and then select seller fulfilled. It duplicates the listing but you can then send it yourself and then delete the old listing which was the FBA version providing they do not hold stock still.
Seller_vtSzvxtW9StxE
Manually many times it fails to convert from FBA to FBM.
Update this setting with flat file upload and will change immediately. In the flat file, go to "Fulfillment Centre ID" - select this field and assign seller fulfilled method there. In my case i leave that field blank because FBM is "Default" in my account and make sure its not "AMAZON_EU" in that field.
Seller_hjC1f9DWeqg5C
We have had the same problem, Amazon help is useless! I will try "add a new condition" as well and see what happens.
Seller_iSaQ1YZLh9y3p
Have you found a solution for this?
I've had problems converting FBA to FBM for months now. Always end up creating another FBM offer, which is not ideal.
Seller_eKwnWF9CdkvCT
*[Moderator Edit: removed inappropriate commentary] *
