Amazon Suspended New account
We have reviewed the document(s) you recently provided, but do not have enough information to reactivate your account at this time.
We were unable to verify the document you provided because you did not provide all pages of the document, provided screenshots, or did not show all of the required information.
We were unable to verify the document you provided because it was illegible.
We were unable to verify the document you provided because it is not a bill for piped or natural gas, electricity, piped water, or internet service.
Please provide the requested documents and confirm there is a valid credit card on file.
You can send files in .pdf, .png, or .gif format. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible. Please submit your documents by following this link (https://sellercentral.amazon.com/cu/contact-us?skipHelpHubRedirect=true).
Once we receive your documents, we will review them and decide whether you may sell on Amazon again. If you do not send the requested documents, we may cancel your listings and any funds in your account may be held for up to 90 days, but funds could be held longer.
(Debit Card on account was not the same as my Amazon UK account, have changed my debit card showing the same as my UK one, provided following Water Bill from the UK, Please note i am an Amazon UK seller looking to open a USA Seller Account.)
(Finally Received this email after changing debit card and sending water bill, do i need credit card as i only have a debit card)
Hello ,
Your Amazon selling account remains deactivated. Your listings have been removed. Funds will not be transferred to you and may be held for 90 days or longer. Please ship any open orders to avoid further impact to your account.
Why is this happening?
This decision was made after reviewing both your account and the information provided.
We may not respond to further emails about this issue.
Sincerely,
Seller Performance Team
Thank you in advance
Amazon Suspended New account
We have reviewed the document(s) you recently provided, but do not have enough information to reactivate your account at this time.
We were unable to verify the document you provided because you did not provide all pages of the document, provided screenshots, or did not show all of the required information.
We were unable to verify the document you provided because it was illegible.
We were unable to verify the document you provided because it is not a bill for piped or natural gas, electricity, piped water, or internet service.
Please provide the requested documents and confirm there is a valid credit card on file.
You can send files in .pdf, .png, or .gif format. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible. Please submit your documents by following this link (https://sellercentral.amazon.com/cu/contact-us?skipHelpHubRedirect=true).
Once we receive your documents, we will review them and decide whether you may sell on Amazon again. If you do not send the requested documents, we may cancel your listings and any funds in your account may be held for up to 90 days, but funds could be held longer.
(Debit Card on account was not the same as my Amazon UK account, have changed my debit card showing the same as my UK one, provided following Water Bill from the UK, Please note i am an Amazon UK seller looking to open a USA Seller Account.)
(Finally Received this email after changing debit card and sending water bill, do i need credit card as i only have a debit card)
Hello ,
Your Amazon selling account remains deactivated. Your listings have been removed. Funds will not be transferred to you and may be held for 90 days or longer. Please ship any open orders to avoid further impact to your account.
Why is this happening?
This decision was made after reviewing both your account and the information provided.
We may not respond to further emails about this issue.
Sincerely,
Seller Performance Team
Thank you in advance
21 replies
Seller_hC0hNVDuILaKO
Did you send Amazon the whole bill or just the snippet you have shown here?
[BTW you ought to remove that screenshot as it shows your personal info]
Amazon need to see the whole bill and be able to see all sides of every page.
Seller_t4qiTnhVAnRmT
hi you need to remove that image immediately, it is showing your personal details.
Seller_Y5asySjhSGbWh
unable to delete i am trying to flag it
Seller_Y5asySjhSGbWh
prior to all this i even messaged amazon seller support regarding my account as it was pending for 3 days and they replied with this
19th Oct (opened account on (15th oct)
Hello from Amazon Selling Partner Support,
I understand that that the registration still shows as pending hence, you would like to know if there are any problems with the account.
Upon checking, I see that the account registration have successfully been completed. Also, you have received performance notifications regarding banking information and credit card update.
Verify the same using the link below:
https://sellercentral.amazon.com/performance/notifications
Please be assured that the registration process have successfully been completed and there seems to be no issues with your selling account.
When you enter a new card or update your information for an existing card, you may be asked to verify your card and with a security challenge. Amazon may also ask your financial institution to authorize a charge of up to $1.00; Amazon will not actually make the charge.
Depending on your financial institution, the authorization may or may not show up as a pending charge. The authorization should disappear from your credit card statement in 3-5 business days, subject to financial institution’s policies.
If your financial institution is unable to verify and authorize the card, we will contact you for new information. Remember that the invalid card is not necessarily the last one you updated.
If your credit card has expired or has been declined, we will prompt you to enter new credit card information before you can access your seller account.
When you enter your credit card number, double check the following:
The number you entered should match the number on your credit card.
The billing address you entered should match the billing address on your credit card statement.
The postal code should not have any spaces.
The card is still valid (has not crossed the card expiration date).
The card holder’s name you entered should match the card holder’s name on your credit card (in the Latin-script alphabet).
Check with your financial institution to confirm your credit card meets the following criteria:
Adequate credit available.
No limitations on internet or mail order charges.
Is not a “prepaid” card.
Chargeable in the currency of the Amazon marketplace(s) for which the card is being provided.
Hence, you would be able to add the listings once your credit card gets charged and verified.
Seller_EJIX7rqDNQJi2
I am sorry to hear that your Seller Account has been deactivated after registration. Amazon USA is now very strict when approving new sellers to be able to do business on their site.
I would also advise you to ensure that all the documents which you provided were correct and exactly matching the information entered in your account details.
However, since you already received the final denial response, it indicates that you failed the review and your account will remain closed unless you manage to find out what exactly was wrong with your submissions and resend it to Amazon again.
From the previous response which you received prior to the final reply, it sounds like Amazon completely rejected everything you submitted, this is not limited to the utility bill.
Please note that documents belonging to friends or family members and account information containing even the smallest misspelling errors will be rejected.
Also, one of the most common mistakes which sellers make is submitting screenshots. Photos of your actual documents in a paper form will work the best, according to my own experience.
Here are the complete requirements for verification documents on the Amazon USA marketplace which may help. All documents must:
- display the same information that matches info you use to register to sell on Amazon
- be clear and not blurry
- be in color
- be high-quality and unobstructed
- be scanned images, or a photo taken from your mobile device’s camera (no screenshots)
- display the full document (and front and back, if applicable)
- not be expired, revoked, or closed (if applicable)
- be in one of the following languages: Arabic, Chinese, English, French, German, Italian, Japanese, Portuguese, Spanish, or Turkish. If it is not in one of these languages, provide a copy of your passport and a notarized translation of your document in one of these languages.
- be less than 10MB in size
- be in one of these formats: *.png, *.tiff, *.tif, *.jpg, *.jpeg, and *.pdf. Do not include special characters in the file name (examples: $, &, or #)
- be authentic and unaltered
Also, review this Amazon USA help page with the most detailed requirements:
Seller_Y5asySjhSGbWh
Hello all,
I was hoping someone could help, i have registered with Amazon USA around 3 weeks ago after around 4 days of pending my seller account got deactivated they needed proof of address firstly i made a mistake of sending a bank statement as that is all i had, however upon realising that will not work I recently put one of my house water bills in my name and sent that off (screenshot shown below), the bill looks accurate to me and should not be an issue reinstating my account on that basis. Could it be something else?. below is the first email i got
1st Email -
Hello,
For your security, we have suspended your Amazon seller account. During our review, you will not be able to sell on Amazon. Please ship any open orders. If you have any funds in your account, they will be available after any amounts paid for A-to-Z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer.
Why is this happening?
We need additional documentation to verify your identity. If you currently sell on Amazon , we need to verify a change to your payment methods. If you did not make this change, contact Seller Support.
How do I reactivate my account?
Please provide the following documents and confirm that there is a valid credit card on file:
– A bill that is dated within the last 90 days for piped or natural gas, electricity, piped water, or internet service with name and address visible
– Business license, if applicable.
The name and address on the document must match your name and address in Seller Central.
How do I send the required information?
You can send files in .pdf, .png, or .gif format. These documents must be authentic and unaltered. Please submit your documents by following this link (https://sellercentral.amazon.com/cu/contact-us?skipHelpHubRedirect=true).
We’re here to help
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to payments-funds@amazon.com.
Once we receive your documents, we will review them and decide whether you may sell on Amazon again
2nd Email-
We have reviewed the document(s) you recently provided, but do not have enough information to reactivate your account at this time.
We were unable to verify the document you provided because you did not provide all pages of the document, provided screenshots, or did not show all of the required information.
We were unable to verify the document you provided because it was illegible.
We were unable to verify the document you provided because it is not a bill for piped or natural gas, electricity, piped water, or internet service.
Please provide the requested documents and confirm there is a valid credit card on file.
(i sent bank statement due to not having a bill)
3rd Email-
Hello ,
Your Amazon selling account remains deactivated. Your listings have been removed. Funds will not be transferred to you and may be held for 90 days or longer. Please ship any open orders to avoid further impact to your account.
Why is this happening?
This decision was made after reviewing both your account and the information provided.
We may not respond to further emails about this issue.
(After Sending the below Water Bill)
I’m definitely missing something but just do not know what it is!
I must mention i am a UK seller with 2 UK accounts and the (debit card) used on this account when first signing up was in fact from my second UK account which was then charged and soon after my account got deactivated, they did mention a valid credit card a few times so i thought maybe i need to keep the cards same as my UK account but so far no luck any input would be great 
thanks all.
(Guys the last email is the latest email after sending the below document, do i need to send bank statement even though they never asked for it?)
