Ineligible for seller fulfilment
Hi
All my listings are showing as inactive ineligible for seller fulfillment. We have been on Amazon for 5 years now but over the past few months all my listings are now showing ineligible for seller fulfillment. It only gives me the option to sell as FBA. I have been trying to reach out to seller support but feel as if they keep fobbing me off by telling me that i need approval to list these items. All my items are generic products and we manufacture these products ourselves.
Any new listings i try and create are also showing as ineligible for seller fulfillment. My account is in good health, i do have some policy violations but these are showing as not affecting my account.
Has this happened to anyone else? Any advice would be appreciated as i am not sure what to do next.
Ineligible for seller fulfilment
Hi
All my listings are showing as inactive ineligible for seller fulfillment. We have been on Amazon for 5 years now but over the past few months all my listings are now showing ineligible for seller fulfillment. It only gives me the option to sell as FBA. I have been trying to reach out to seller support but feel as if they keep fobbing me off by telling me that i need approval to list these items. All my items are generic products and we manufacture these products ourselves.
Any new listings i try and create are also showing as ineligible for seller fulfillment. My account is in good health, i do have some policy violations but these are showing as not affecting my account.
Has this happened to anyone else? Any advice would be appreciated as i am not sure what to do next.
16 replies
Seller_19xPhE8YgkmxW
Hi f_furnishings,
How have you been depatching your items?
How have you been marking the orders as despatched?
Have you had queries from Amazon about these despatches?
Best
Brian
Seller_ZJhFeE3tNKzfh
It appears to still be available for delivery.
However, there is SO MUCH in these listings against Amazon policy...
- Bespoke return policy that is less than amazons own
- Notifications of surcharges for select postcodes
- Advise to message for addons that will then incur a separate charge
That last one could possible be why you can only offer FBA for a start - if they've caught the fact you are taking the purchasing experience outside of Amazon.
Seller_OR0D931BBPEFG
no vtr issues, i even had this checked by seller support
Seller_OR0D931BBPEFG
Also i changed the company details months ago will i need to apply for brand exemption again? Could it be that the new company does not have exemption to list any of these products?
Seller_tRuvBEHDedp4q
What exactly do you mean by this? Are you delivering yourself or are you using a courier to deliver?
If self-delivery you should be marking the order as 'self-delivery' or if using a courier not listed marking the order as 'Other' when you send the item out.
Confirming shipment like this will mean the order is not considered for VTR calculation - but it still needs to be done on time (within your dispatch window) as otherwise it will give a bad Late Dispatch Rate (LDR) metric.
You say your VTR is OK - so have you checked your LDR metric? If LDR is not ok this can lead to Amazon stopping you from selling items via self-fulfilled.
And as others have said - you need to change the listings and remove the part about contacting you to add extra options/services. This is against Amazon Policy. For beds which have the gas lift option you should have a separate listing altogether. This may be the cause of the problem but usually Amazon would pull the listing altogether until you have made the changes.
It could be a branding issue - if you have changed name Amazon may want you to send them a letter from 'Beds & Co' to 'F Furnishings' authorising them to sell their items (silly I know) but Im thinking it far more likely to be a LDR issue.
Ezra_Amazon
Hello @Seller_OR0D931BBPEFG,
I appreciate the assistance provided by all the sellers.
Although your account performance seems satisfactory, the "Inactive (Ineligible for seller-fulfillment)" status of your listings is related to performance issues.
Have you received any Performance notifications indicating that your account is under temporary review?
Regards, Ezra
