I'm a new seller, registered as an individual for the first couple weeks, and sales went really great so I decided to switch to professional. However, I soon found my account to be deactivated and was required to upload documents in order to verify my identity. It was rejected again and again, until I called to ask why, I was told the charge method also needed to be under the same name as my own. I changed it, everything went smooth and soon I was prompted for a video call verification. The call went as expected, and I was told I would receive a response within 48 hours.

After waiting 3 days, I was devastated to still find out my identity verification was unable to be verified. At this point I am very frustrated with Amazon as I have my products sitting in the warehouse and in my own storage waiting to be sent. I called the help desk, but they were unable to provide me any information as they have no contact with the verification team. I couldn't ask why it was rejected, what was missing, or any issues related. Looking for possible answers on the internet, I came to the conclusion that the reason why it may was rejected may possible be due to the address not matching exactly on my seller profile and my ID/bills. I found that writing "Drive" and "Dr" may be the issue, or that my city name has 2 names which are interchangeably used. After updating my address in my seller profile, and uploading another bill that matches exactly to both my ID and seller profile, I was constantly getting the same reply.

"Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time." Still not a slight information on what is wrong or missing, or what I can possibly do to fix this issue. I am completely lost and frustrated at this point and don't know what to do. Has anyone else experienced this?