Upload installation manual issue
I can't push our installation manuals live on our listing pages. I followed the instructions and uploaded the URL manually and via flatfile in the compliance media section but haven't had any luck in getting the documents added to our catalog. Can someone help me please? @Michelle_Amazon
Support just keeps saying that the product documents display will be case to case depending on the eligibility for publication and our installation manual links are kept offline for now and will go live when necessary.
I’ve seen in the other discussions that there should be a way to fix this.
Here's my case ID: 16487742831
Upload installation manual issue
I can't push our installation manuals live on our listing pages. I followed the instructions and uploaded the URL manually and via flatfile in the compliance media section but haven't had any luck in getting the documents added to our catalog. Can someone help me please? @Michelle_Amazon
Support just keeps saying that the product documents display will be case to case depending on the eligibility for publication and our installation manual links are kept offline for now and will go live when necessary.
I’ve seen in the other discussions that there should be a way to fix this.
Here's my case ID: 16487742831
3 replies
Cooper_Amazon
Good Afternoon @Seller_X0vet3Xmv1NCI,
I have escalated CASE ID 16487742831 to one of our partner teams to review why you are unable to see your product manuals after waiting 48 hours to 7 business days. They should get back to us within the next few days and I will check in with you then. I hope you have a fabulous rest of your Friday and take care.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Morning @Seller_X0vet3Xmv1NCI,
Our internal team has reached out to you on CASE ID 16581303071 in regards to why you are unable to see your product manuals after waiting 48 hours to 7 business days.
Feel free to follow along with CASE ID 16581303071 and check in to see if there are any actions you might need to take to move the case along. Thanks for writing into us on the forums and please let me know if you have any additional concerns about the outcome of the case once it has been resolved.
Sincerely, Cooper_Amazon
