My US marketplace removed for no issue after reactivation of false deactivation.
hi, so some days ago I got a notification that my Amazon seller account is suspended and my listings deleted.
As in previous cases, they falsely or mistakenly removed my account. I sent an email to the seller performance review that I have got no orders on my FBM or FBA since last 12 months and they said that I had not delivered or had indulged in fraudulent activities. They reactivated my account within 1 day, but the problem occurred that they revoked my right to sell in Amazon US marketplace. The error shows this when I login to Amazon account: “Not AuthorizedYou do not have access to merchant A108WIFABTBRJU. Please pick a different merchant or marketplace.Switch Accounts”. So, I emailed them almost 6 times and it has almost been a week and my issue is not resolved. Please, I ask Amazon customer service to please reinstate my account and solve this problem for me. I am in need of immediate response please. I thank you people as in previous events like these, the seller support did not help but forums helped me. Please, thanks!!
I am sorry, I needed to write this post here in Germany forums because I couldn’t with US as the account got suspended in US.
@Lennya_Amazon @Jona_Amazon @Emma_Amazon
My US marketplace removed for no issue after reactivation of false deactivation.
hi, so some days ago I got a notification that my Amazon seller account is suspended and my listings deleted.
As in previous cases, they falsely or mistakenly removed my account. I sent an email to the seller performance review that I have got no orders on my FBM or FBA since last 12 months and they said that I had not delivered or had indulged in fraudulent activities. They reactivated my account within 1 day, but the problem occurred that they revoked my right to sell in Amazon US marketplace. The error shows this when I login to Amazon account: “Not AuthorizedYou do not have access to merchant A108WIFABTBRJU. Please pick a different merchant or marketplace.Switch Accounts”. So, I emailed them almost 6 times and it has almost been a week and my issue is not resolved. Please, I ask Amazon customer service to please reinstate my account and solve this problem for me. I am in need of immediate response please. I thank you people as in previous events like these, the seller support did not help but forums helped me. Please, thanks!!
I am sorry, I needed to write this post here in Germany forums because I couldn’t with US as the account got suspended in US.
@Lennya_Amazon @Jona_Amazon @Emma_Amazon
17 replies
Seller_MOo2WZa8xRMO3
this is email I have attached screenshot.
Seller_MOo2WZa8xRMO3
@Rachelle_Amazon please be kind enough to respond to this because you closed my other threads.
Seller_CJjIUGWJZIDbW
Dear @Seller_MOo2WZa8xRMO3You are posting here in the German Seller Forum, where sellers exchange information and help each other via the German Amazon marketplace. Yes, the moderators here help with some problems but this is NOT an official Amazon support channel and certainly not for marketplaces outside the EU. You are completely out of place here. You should contact US support, only they can help you.
Abella_AMZ
Hello @Seller_MOo2WZa8xRMO3,
This is Abella from Amazon to assist you.
Thank you for providing details about your account situation. I understand you're worried about account deactivation.
I understand your concern about US account which is deactivated in accordance with Section 3 of the Amazon Business Solutions Agreement.
I understand from your communication that you are experiencing difficulties logging into your US seller account. Based on this information, I recommend filing a formal dispute with our team on "selleraccount-review@amazon.com" to address this access issue. This will allow our dedicated team to investigate the problem and help restore your account access as quickly as possible.
Our team will thoroughly review your case and work towards a prompt resolution to ensure you can regain access to your seller account.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
