I didn't realize the buyer returned the package and the buyer filed an A-to-Z claim.
A buyer making a return request is automatically approved by Amazon, so why can't Amazon automatically refund the buyer after they return the package?
Now the buyer filed an A-to-Z claim and Amazon immediately approved this claim and refunded the money.
My store is affected by ODR.
I was completely unaware that the buyer returned the package because the return was not handled by me.
Can I kindly request Amazon to review this case, I accept to refund the buyer but I do not accept the ODR to be credited to my account.
Thank you.
@Cade_Amazon
@Charly_Amazon
@CR_Amazon
@Danika_Amazon
@Danny_Amazon
@Dominic_Amazon
@Dougal_Amazon
@Emet_Amazon
@Emet_Amazon
@Joey_Amazon
@LeviDylan_Amazon
@Micah_Amazon
@Michelle_Amazon
@Quincy_Amazon
@Roberto_Amazon
@Sandy_Amazon
@SEAmod
@Steve_Amazon
@Tatiana_Amazon
@Troy_Amazon
@Topher_Amazon
@Veronica_Amazon
I didn't realize the buyer returned the package and the buyer filed an A-to-Z claim.
A buyer making a return request is automatically approved by Amazon, so why can't Amazon automatically refund the buyer after they return the package?
Now the buyer filed an A-to-Z claim and Amazon immediately approved this claim and refunded the money.
My store is affected by ODR.
I was completely unaware that the buyer returned the package because the return was not handled by me.
Can I kindly request Amazon to review this case, I accept to refund the buyer but I do not accept the ODR to be credited to my account.
Thank you.
@Cade_Amazon
@Charly_Amazon
@CR_Amazon
@Danika_Amazon
@Danny_Amazon
@Dominic_Amazon
@Dougal_Amazon
@Emet_Amazon
@Emet_Amazon
@Joey_Amazon
@LeviDylan_Amazon
@Micah_Amazon
@Michelle_Amazon
@Quincy_Amazon
@Roberto_Amazon
@Sandy_Amazon
@SEAmod
@Steve_Amazon
@Tatiana_Amazon
@Troy_Amazon
@Topher_Amazon
@Veronica_Amazon
5 replies
Seller_OvL8C4BJWiuS9
It is your account and your responsibility to know what is coming and going. Unfortunately, this will not be reversed. Amazon will only refund at first scan (RFS) on some items.
Quincy_Amazon
Hello @Seller_LtCxu1GTO9roo
Thank you for posting your inquiry to the Forums.
Amazon issues a Refund at First Scan for items returned through Amazon’s Prepaid Returns Label program. With Refund at First Scan, a buyer receives a refund when the returned item is dropped off at a designated carrier location using a prepaid return label that was issued by us. Please feel free to reference the below help page regarding Refund at First Scan:
In reference to the A-Z Claim received, you have 30 calendar days to submit an appeal if an A-to-z Guarantee Claim has been granted in favor of the customer.
- For delivery-related Claims: Dispatch method, proof of delivery, tracking number, customer’s delivery address, customer’s signature confirmation, and carrier details.
- For returns related Claims: Domestic return address, returns shipping details (such as a prepaid return label), and information about why a particular return request was closed (such as why it was rejected) and not authorized.
- Any correspondence between you and the customer that demonstrates your communication with the customer (including if the customer provided an acknowledgement of receipt of the order or indicated satisfaction with the transaction).
I have included some help pages below for your reference if needed:
- Amazon’s A-to-z Guarantee claims
- Appeal an A-to-z Guarantee claim
- How to respond to an A-to-z Guarantee claim
- Prevent an A-to-z Guarantee claim
Please feel free to provide the related order ID number to this thread and I can review the correspondence already provided.
Regards,
Quincy_Amazon
