Amazon no longer accepting plan of actions for appealing product condition customer complaints?
We've received a product condition complaint for our ASIN. Upon submitting a POA we've received the reply below? Is anyone aware of this change of policy? They're referencing some questions i need to answer that are on the account health page which i cannot find. Anyone knows what they are? message from Amazon below.
"We received your submission but do not have enough information to address the issues with your listings at this time. We no longer accept Plan of Action (POA) documents for appealing product condition customer complaints.
How do I address this issue?
To appeal or dispute this violation for the ASINs listed at the bottom of the email, please proceed using the prompts provided under the ‘Product Condition Customer Complaints’ tab within the “Account Health” page. Once all questions are fully answered we will review your submission and respond promptly"
Amazon no longer accepting plan of actions for appealing product condition customer complaints?
We've received a product condition complaint for our ASIN. Upon submitting a POA we've received the reply below? Is anyone aware of this change of policy? They're referencing some questions i need to answer that are on the account health page which i cannot find. Anyone knows what they are? message from Amazon below.
"We received your submission but do not have enough information to address the issues with your listings at this time. We no longer accept Plan of Action (POA) documents for appealing product condition customer complaints.
How do I address this issue?
To appeal or dispute this violation for the ASINs listed at the bottom of the email, please proceed using the prompts provided under the ‘Product Condition Customer Complaints’ tab within the “Account Health” page. Once all questions are fully answered we will review your submission and respond promptly"
3 replies
Seller_kIukTwdhvntAp
"They're referencing some questions i need to answer that are on the account health page which i cannot find. "
You have to do a DEEP DIVE into their health pages to get to it. Follow the diagram and the arrows!
Atlas_Amazon
Hello @Seller_bXfND5f9bhOkF
Thank you for the information provided regarding the product condition complaint that you have on your dashboard. In some situations, our team may ask for documentation alongside a questionnaire that will help provide context to why the violation was received. If documentation is not had, our team may request additional context in the form of a plan of action. However, it is not guaranteed that they will request this or consider it if not requested.
For your situation, what type of condition complaint is showing on the account health page? Do you know what may have occurred that could have caused this kind of complaint to be received? What type of information was requested from you in the performance notification you received?
If you have any additional information or questions regarding this situation, continue to refer here for support.
Best,
Atlas
