8040 error-Seller Support cannot resolve this issue.
I can't merge variations of my products, they are obviously the same type of products, I was advised by Amazon to delete the product information for 24 hours and then upload this SKU again, after success, I was unable to merge the variations and got an 8040 error.
I have contacted Amazon, but they have not provided any help at all, they said "Thank you for submitting the requested information, we have contacted the expert department to investigate the case." Every time I ask them why it took so long, they always say the same thing and express how urgent this issue is...
If any seller knows how to solve this problem, please share. Otherwise, I hope to hear from the forums Amazon's opinion on this matter. I am very confused about how long this took to upload the form ID: 50225019985!
8040 error-Seller Support cannot resolve this issue.
I can't merge variations of my products, they are obviously the same type of products, I was advised by Amazon to delete the product information for 24 hours and then upload this SKU again, after success, I was unable to merge the variations and got an 8040 error.
I have contacted Amazon, but they have not provided any help at all, they said "Thank you for submitting the requested information, we have contacted the expert department to investigate the case." Every time I ask them why it took so long, they always say the same thing and express how urgent this issue is...
If any seller knows how to solve this problem, please share. Otherwise, I hope to hear from the forums Amazon's opinion on this matter. I am very confused about how long this took to upload the form ID: 50225019985!
13 replies
Cooper_Amazon
Good Evening @Seller_QJy5KGfo0BrRw,
I understand you are experiencing the 8040 Error Code. One of my fellow Community Managers @Michelle_Amazon wrote a help article -->HERE<-- that helps sellers how to troubleshoot Error 8040. Please take a look at that thread and let us know if it helps with resolving the issue. If you still run into issue, reach out to us again. Looking forward to hearing back from you either way. Have a wonderful rest of your Wednesday.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Afternoon @Seller_QJy5KGfo0BrRw,
Our internal team has reached out to you on CASE ID 16504458571 to review why you are unable to create a variation on your listing.
Feel free to follow along with CASE ID 16504458571 and check in to see if there are any actions you might need to take to move the case along. Thanks for writing into us on the forums and please let me know if you have any additional concerns about the outcome of the case once it has been resolved.
Sincerely, Cooper_Amazon
