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Seller_fQbCzbGenlqSZ

There was a system error. Please try again in 15 minutes. ONGOING ISSUE FOR MONTHS

So I'm trying to manage my returns and I'm trying to mark some of my orders as complete because customers haven't returned items within 30 days. And I'm also trying to issue refunds as well, but I keep getting "There was a system error. Please try again in 15 minutes." What gives? This has been happening for way too long, I don't even understand the significance of waiting for the 15 minutes, is this the time frame that Amazon uses to tell us when they're refreshing some sort of system?

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Seller_fQbCzbGenlqSZ

There was a system error. Please try again in 15 minutes. ONGOING ISSUE FOR MONTHS

So I'm trying to manage my returns and I'm trying to mark some of my orders as complete because customers haven't returned items within 30 days. And I'm also trying to issue refunds as well, but I keep getting "There was a system error. Please try again in 15 minutes." What gives? This has been happening for way too long, I don't even understand the significance of waiting for the 15 minutes, is this the time frame that Amazon uses to tell us when they're refreshing some sort of system?

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Seller_rl7ZiAYrgqKE6
In reply to: Seller_fQbCzbGenlqSZ’s post

This happens to me on occasion. I am not 100 percent sure, but I believe this happens when the amazon bots decide your session has lasted too long and they want reverification of the user. I could be wrong, but I don't think it will be changed.

20
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SEAmod
In reply to: Seller_fQbCzbGenlqSZ’s post

Hello @Seller_fQbCzbGenlqSZ

Clear your cookies, browsing history, and cache. Reset your device. Check if your device allows third-party cookies.

If these steps don't resolve the issue, visit the Technical Support Page. If you still need help, provide the Case ID for the issue and I'll review it and determine next steps.

Susan

12
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Seller_CCC8SLpaCyP85
In reply to: Seller_fQbCzbGenlqSZ’s post

Having same issue. Been trying for about 24 hours. Cleared everything as suggested by @SEAmodbut can not close the return regardless of what I do. My case ID is 16601006731 if anyone is able to help. Doesn't affect my account just annoying to not being able to close it.

20
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Seller_fQbCzbGenlqSZ

There was a system error. Please try again in 15 minutes. ONGOING ISSUE FOR MONTHS

So I'm trying to manage my returns and I'm trying to mark some of my orders as complete because customers haven't returned items within 30 days. And I'm also trying to issue refunds as well, but I keep getting "There was a system error. Please try again in 15 minutes." What gives? This has been happening for way too long, I don't even understand the significance of waiting for the 15 minutes, is this the time frame that Amazon uses to tell us when they're refreshing some sort of system?

135 views
4 replies
20
Reply
user profile
Seller_fQbCzbGenlqSZ

There was a system error. Please try again in 15 minutes. ONGOING ISSUE FOR MONTHS

So I'm trying to manage my returns and I'm trying to mark some of my orders as complete because customers haven't returned items within 30 days. And I'm also trying to issue refunds as well, but I keep getting "There was a system error. Please try again in 15 minutes." What gives? This has been happening for way too long, I don't even understand the significance of waiting for the 15 minutes, is this the time frame that Amazon uses to tell us when they're refreshing some sort of system?

20
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Reply
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There was a system error. Please try again in 15 minutes. ONGOING ISSUE FOR MONTHS

by Seller_fQbCzbGenlqSZ

So I'm trying to manage my returns and I'm trying to mark some of my orders as complete because customers haven't returned items within 30 days. And I'm also trying to issue refunds as well, but I keep getting "There was a system error. Please try again in 15 minutes." What gives? This has been happening for way too long, I don't even understand the significance of waiting for the 15 minutes, is this the time frame that Amazon uses to tell us when they're refreshing some sort of system?

Manage Buyer Experience
Tags:Refunds
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Seller_rl7ZiAYrgqKE6
In reply to: Seller_fQbCzbGenlqSZ’s post

This happens to me on occasion. I am not 100 percent sure, but I believe this happens when the amazon bots decide your session has lasted too long and they want reverification of the user. I could be wrong, but I don't think it will be changed.

20
user profile
SEAmod
In reply to: Seller_fQbCzbGenlqSZ’s post

Hello @Seller_fQbCzbGenlqSZ

Clear your cookies, browsing history, and cache. Reset your device. Check if your device allows third-party cookies.

If these steps don't resolve the issue, visit the Technical Support Page. If you still need help, provide the Case ID for the issue and I'll review it and determine next steps.

Susan

12
user profile
Seller_CCC8SLpaCyP85
In reply to: Seller_fQbCzbGenlqSZ’s post

Having same issue. Been trying for about 24 hours. Cleared everything as suggested by @SEAmodbut can not close the return regardless of what I do. My case ID is 16601006731 if anyone is able to help. Doesn't affect my account just annoying to not being able to close it.

20
Follow this discussion to be notified of new activity
user profile
Seller_rl7ZiAYrgqKE6
In reply to: Seller_fQbCzbGenlqSZ’s post

This happens to me on occasion. I am not 100 percent sure, but I believe this happens when the amazon bots decide your session has lasted too long and they want reverification of the user. I could be wrong, but I don't think it will be changed.

20
user profile
Seller_rl7ZiAYrgqKE6
In reply to: Seller_fQbCzbGenlqSZ’s post

This happens to me on occasion. I am not 100 percent sure, but I believe this happens when the amazon bots decide your session has lasted too long and they want reverification of the user. I could be wrong, but I don't think it will be changed.

20
Reply
user profile
SEAmod
In reply to: Seller_fQbCzbGenlqSZ’s post

Hello @Seller_fQbCzbGenlqSZ

Clear your cookies, browsing history, and cache. Reset your device. Check if your device allows third-party cookies.

If these steps don't resolve the issue, visit the Technical Support Page. If you still need help, provide the Case ID for the issue and I'll review it and determine next steps.

Susan

12
user profile
SEAmod
In reply to: Seller_fQbCzbGenlqSZ’s post

Hello @Seller_fQbCzbGenlqSZ

Clear your cookies, browsing history, and cache. Reset your device. Check if your device allows third-party cookies.

If these steps don't resolve the issue, visit the Technical Support Page. If you still need help, provide the Case ID for the issue and I'll review it and determine next steps.

Susan

12
Reply
user profile
Seller_CCC8SLpaCyP85
In reply to: Seller_fQbCzbGenlqSZ’s post

Having same issue. Been trying for about 24 hours. Cleared everything as suggested by @SEAmodbut can not close the return regardless of what I do. My case ID is 16601006731 if anyone is able to help. Doesn't affect my account just annoying to not being able to close it.

20
user profile
Seller_CCC8SLpaCyP85
In reply to: Seller_fQbCzbGenlqSZ’s post

Having same issue. Been trying for about 24 hours. Cleared everything as suggested by @SEAmodbut can not close the return regardless of what I do. My case ID is 16601006731 if anyone is able to help. Doesn't affect my account just annoying to not being able to close it.

20
Reply
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