brand invoice rejected
Hello, I applied to the Amazon Parker brand. The system rejected the invoice as soon as it was uploaded. Could this be because the system is bugged? Case ID number 16807381501
brand invoice rejected
Hello, I applied to the Amazon Parker brand. The system rejected the invoice as soon as it was uploaded. Could this be because the system is bugged? Case ID number 16807381501
7 replies
Seller_OvL8C4BJWiuS9
Invoice or receipt? Where did you source from?
Manny_Amazon
Hello @Seller_0DEig4ig7TKEN,
I wanted to follow up with you regarding your concerns about your brand application. Generally, I have seen sellers submit one brand selling application and then get feedback from the review team if more information is required.
Once rejected the team requests new or additional documentation on that same application. Continuing to reapply for the same brand on new cases may be the reason why you are receiving the auto-rejection notifications.
I did want to provide the link for Amazon's Responsible Sourcing documentation request requirements. Listed below are the requirements for sourcing documentation request:
Copies of invoices, receipts or other similar documents that demonstrate where your products are produced or manufactured.
These documents:
• Should reflect the sales volume of your product across all Amazon marketplaces in the last 365 days
• Should demonstrate your product’s full supply chain
• Should include contact information for the supplier(s) and the original manufacturer. We may contact suppliers or manufacturers to verify the documents
Your documents should be able to trace your products to the original manufacturer even if you did not purchase them directly from the original manufacturer. This may require requesting additional invoices or supply chain documentation from your supplier if you are not sourcing directly from the manufacturer.
You may remove pricing information, but the rest of the document must be visible to enable adequate review of the documents you provide. For ease of our review, you may highlight or circle the ASIN(s) under review.
A letter of authorization (LOA) can also be a valuable addition to your appeal in these situations if you’re sourcing directly from the brand or their manufacturer.
I also wanted to share our Seller University resource that addresses Invoice requirements for when you apply to sell.
Carefully review all the feedback the team, @Seller_OvL8C4BJWiuS9, @Seller_rI7BZIczK8iAC and I have shared with you regarding your brand application in order to continue moving forward in the application process.
Regards,
- Manny