UPS Shipment Lost FBA Support not helping
An FBA shipment that consisted of 2 boxes was sent via UPS who are Amazon partner carrier. UPS delivered 1 box and box 2 is still showing at Tamworth for last 6 weeks.
I am disappointed by the support provided by FBA shipping investigation team. No matter what i ask they keep sending me the same information.
FBA team say as they have not received the units there fore they can not reimburse. They are not accepting the fact that if the box 2 is not delivered then they wont be able to locate the unit.
The policy is that if UPS is not able to deliver then Amazon will reimburse for the costs. The box lost by UPS had 1200£ worth of item in that. I have contacted UPS as well but they say that they have responded to Amazon already.
FBA support would not give me any outcome of their enquiry with UPS. Instead they keep closing my cases after 24 hours. I never had this kind of support before. They would not call me to discuss or provide contact details of higher department
Does any had this kind of issue? This issue is taking loads of time and going nowwhere
UPS Shipment Lost FBA Support not helping
An FBA shipment that consisted of 2 boxes was sent via UPS who are Amazon partner carrier. UPS delivered 1 box and box 2 is still showing at Tamworth for last 6 weeks.
I am disappointed by the support provided by FBA shipping investigation team. No matter what i ask they keep sending me the same information.
FBA team say as they have not received the units there fore they can not reimburse. They are not accepting the fact that if the box 2 is not delivered then they wont be able to locate the unit.
The policy is that if UPS is not able to deliver then Amazon will reimburse for the costs. The box lost by UPS had 1200£ worth of item in that. I have contacted UPS as well but they say that they have responded to Amazon already.
FBA support would not give me any outcome of their enquiry with UPS. Instead they keep closing my cases after 24 hours. I never had this kind of support before. They would not call me to discuss or provide contact details of higher department
Does any had this kind of issue? This issue is taking loads of time and going nowwhere
9 replies
Seller_3T3mVYN67qNmU
Hi,
I wrote a similar type of message in another board so soz to anyone who picked up on it but I didn’t fancy typing out any new material, so I just remixed one of my oldies but it a goody. 
Based on my experience UPS are rarely if ever at fault! Amazon FBA centre for whatever reason (full, busy, dozy, sleepy etc) will make UPS hold shipments until a future date they are happy with.
Amazon seller support won’t tell you this because they are either a clueless newbie or a professional b.s-er who will try to bat the problem back to UPS or they generally just do the only thing they can do and send an email (you’ve could have sent this yourself via the seller central help page) to the FBA department who will either drag their feet or do nothing because they cannot be “arsed” sorry I meant “contacted” via phone as their department generally are “incapable” of talking on the phone. Sorry for my sarcasm they “don’t” talk on the phone. In the rare case, you do talk to one of them all the above might becomes more evident.
The thing to remember is if you are using the Amazon preferred carrier solution for FBA the contract is not between yourself and UPS it’s between Amazon and FBA as it is Amazon who pays for the delivery all be on our behalf with our money! So they control the movement of shipment between there warehouse once it is in transit.
I have been banging on for ages that Amazon seller support and FBA should be more transparent, honest and upfront about shipments and other issues they are facing with us sellers. We are all sensible business people who can appreciate this is the busiest time of year and more clarity about this issue would mean everybody would be more prepared and plan accordingly. It a shame they feel the need to b.s about the challenges they face and it feels like they are working against us rather than with us.
FBA is most probably hoping it turns up or they can find it or have lost and just stringing it out and hoping you will go away!
Seller_tBj8bscllbU2f
I’m in a similar situation. Sent two boxes together to Amazon via UPS (through Amazon), one box arrived, the other didn’t. UPS say they tried to deliver but Amazon wanted to reschedule it, however they’ve not bothered to do that so it’s just sat in a UPS warehouse somewhere. Amazon don’t seem arsed at all. Wouldn’t mind but its my first FBA shipment and I ain’t impressed, it’s really not that hard. If its going to be like this I think I’ll just drive the 2 boxes a month to their warehouse myself and physically hand them over…
Seller_XY8Sd5gi7DxGl
Thanks Caz2 for your response. This is going nowwhere
I managed to speak to a manager over the phone who understood what the problem was. She would have explained every thing to FBA shipments team. But i got the same reply again yesterday that they had physically checked the units and completed their investigation. No further claims will be expected
No answer where that box is gone. No answer of the outcome of UPS investigation. I think they are only protecting UPS and not revealing the results of the investigation
From our point of view we have just lost 1200£ stock and neither UPS not Amazon takes responsibility for this.
This is very very unfair with small seller like us. I wonder for how many of us having the same issue.
Seller_NoMNQDGnEW5Bx
I have a similar issue, box 1 of 4 was signed for but not ‘received’ and they wont let me claim for the missing items either. its not UPS because it was received by Amazon but I keep getting the same stock message and no money for my box full of stock 
