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Seller_I5HkfkLeXuTdc

1/2 Pallets Sent to Amazon Without Labels – Units Being Received in Unrelated Shipments

Hi everyone,

We sent a pallet to Amazon’s fulfillment center without pallet labels. Since then, some units have been received, but they’re showing up in unrelated shipments. This suggests the pallet was split and processed incorrectly.

Here’s what we’ve done so far:

•Checked Shipment Status: No flagged issues in Seller Central.

•Opened a Case with Amazon: Provided the Bill of Lading (BOL) and Proof of Delivery (POD).

•Escalated Through Support: Used the “Call Me” feature and requested further investigation.

•Confirmed with Carrier: Delivery was completed, but we’re checking if they recall Amazon’s handling of the pallet.

•Reconciling Inventory: Looking for units under a different FBA shipment ID or misclassified inventory.

Despite these efforts, we haven’t been able to locate the missing units or confirm how Amazon processed them. Has anyone faced a similar issue? Any advice on how to track down misplaced inventory or escalate this further with Amazon?

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10 replies
Manage Inventory
Tags:Missing
00
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Seller_I5HkfkLeXuTdc

1/2 Pallets Sent to Amazon Without Labels – Units Being Received in Unrelated Shipments

Hi everyone,

We sent a pallet to Amazon’s fulfillment center without pallet labels. Since then, some units have been received, but they’re showing up in unrelated shipments. This suggests the pallet was split and processed incorrectly.

Here’s what we’ve done so far:

•Checked Shipment Status: No flagged issues in Seller Central.

•Opened a Case with Amazon: Provided the Bill of Lading (BOL) and Proof of Delivery (POD).

•Escalated Through Support: Used the “Call Me” feature and requested further investigation.

•Confirmed with Carrier: Delivery was completed, but we’re checking if they recall Amazon’s handling of the pallet.

•Reconciling Inventory: Looking for units under a different FBA shipment ID or misclassified inventory.

Despite these efforts, we haven’t been able to locate the missing units or confirm how Amazon processed them. Has anyone faced a similar issue? Any advice on how to track down misplaced inventory or escalate this further with Amazon?

Manage Inventory
Tags:Missing
00
71 views
10 replies
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user profile
TaylorR_Amazon
In reply to: Seller_I5HkfkLeXuTdc’s post
Most helpful reply

Hi @Seller_I5HkfkLeXuTdc, thanks for the tag! I would be happy to take a look at your cases. What are those case IDs? Unfortunately, since the pallet was sent without labels, this likely caused some confusion and delays in receiving.

10
10 replies
user profile
TaylorR_Amazon
In reply to: Seller_I5HkfkLeXuTdc’s post
Most helpful reply

Hi @Seller_I5HkfkLeXuTdc, thanks for the tag! I would be happy to take a look at your cases. What are those case IDs? Unfortunately, since the pallet was sent without labels, this likely caused some confusion and delays in receiving.

10
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Seller_I5HkfkLeXuTdc

1/2 Pallets Sent to Amazon Without Labels – Units Being Received in Unrelated Shipments

Hi everyone,

We sent a pallet to Amazon’s fulfillment center without pallet labels. Since then, some units have been received, but they’re showing up in unrelated shipments. This suggests the pallet was split and processed incorrectly.

Here’s what we’ve done so far:

•Checked Shipment Status: No flagged issues in Seller Central.

•Opened a Case with Amazon: Provided the Bill of Lading (BOL) and Proof of Delivery (POD).

•Escalated Through Support: Used the “Call Me” feature and requested further investigation.

•Confirmed with Carrier: Delivery was completed, but we’re checking if they recall Amazon’s handling of the pallet.

•Reconciling Inventory: Looking for units under a different FBA shipment ID or misclassified inventory.

Despite these efforts, we haven’t been able to locate the missing units or confirm how Amazon processed them. Has anyone faced a similar issue? Any advice on how to track down misplaced inventory or escalate this further with Amazon?

71 views
10 replies
Manage Inventory
Tags:Missing
00
Reply
user profile
Seller_I5HkfkLeXuTdc

1/2 Pallets Sent to Amazon Without Labels – Units Being Received in Unrelated Shipments

Hi everyone,

We sent a pallet to Amazon’s fulfillment center without pallet labels. Since then, some units have been received, but they’re showing up in unrelated shipments. This suggests the pallet was split and processed incorrectly.

Here’s what we’ve done so far:

•Checked Shipment Status: No flagged issues in Seller Central.

•Opened a Case with Amazon: Provided the Bill of Lading (BOL) and Proof of Delivery (POD).

•Escalated Through Support: Used the “Call Me” feature and requested further investigation.

•Confirmed with Carrier: Delivery was completed, but we’re checking if they recall Amazon’s handling of the pallet.

•Reconciling Inventory: Looking for units under a different FBA shipment ID or misclassified inventory.

Despite these efforts, we haven’t been able to locate the missing units or confirm how Amazon processed them. Has anyone faced a similar issue? Any advice on how to track down misplaced inventory or escalate this further with Amazon?

Manage Inventory
Tags:Missing
00
71 views
10 replies
Reply
user profile

1/2 Pallets Sent to Amazon Without Labels – Units Being Received in Unrelated Shipments

by Seller_I5HkfkLeXuTdc

Hi everyone,

We sent a pallet to Amazon’s fulfillment center without pallet labels. Since then, some units have been received, but they’re showing up in unrelated shipments. This suggests the pallet was split and processed incorrectly.

Here’s what we’ve done so far:

•Checked Shipment Status: No flagged issues in Seller Central.

•Opened a Case with Amazon: Provided the Bill of Lading (BOL) and Proof of Delivery (POD).

•Escalated Through Support: Used the “Call Me” feature and requested further investigation.

•Confirmed with Carrier: Delivery was completed, but we’re checking if they recall Amazon’s handling of the pallet.

•Reconciling Inventory: Looking for units under a different FBA shipment ID or misclassified inventory.

Despite these efforts, we haven’t been able to locate the missing units or confirm how Amazon processed them. Has anyone faced a similar issue? Any advice on how to track down misplaced inventory or escalate this further with Amazon?

Manage Inventory
Tags:Missing
00
71 views
10 replies
Reply
user profile
TaylorR_Amazon
In reply to: Seller_I5HkfkLeXuTdc’s post
Most helpful reply

Hi @Seller_I5HkfkLeXuTdc, thanks for the tag! I would be happy to take a look at your cases. What are those case IDs? Unfortunately, since the pallet was sent without labels, this likely caused some confusion and delays in receiving.

10
user profile
TaylorR_Amazon
In reply to: Seller_I5HkfkLeXuTdc’s post
Most helpful reply

Hi @Seller_I5HkfkLeXuTdc, thanks for the tag! I would be happy to take a look at your cases. What are those case IDs? Unfortunately, since the pallet was sent without labels, this likely caused some confusion and delays in receiving.

10
user profile
TaylorR_Amazon
In reply to: Seller_I5HkfkLeXuTdc’s post
Most helpful reply

Hi @Seller_I5HkfkLeXuTdc, thanks for the tag! I would be happy to take a look at your cases. What are those case IDs? Unfortunately, since the pallet was sent without labels, this likely caused some confusion and delays in receiving.

10
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TaylorR_Amazon
In reply to: Seller_I5HkfkLeXuTdc’s post
Most helpful reply

Hi @Seller_I5HkfkLeXuTdc, thanks for the tag! I would be happy to take a look at your cases. What are those case IDs? Unfortunately, since the pallet was sent without labels, this likely caused some confusion and delays in receiving.

10
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user profile
TaylorR_Amazon
In reply to: Seller_I5HkfkLeXuTdc’s post
Most helpful reply

Hi @Seller_I5HkfkLeXuTdc, thanks for the tag! I would be happy to take a look at your cases. What are those case IDs? Unfortunately, since the pallet was sent without labels, this likely caused some confusion and delays in receiving.

10
user profile
TaylorR_Amazon
In reply to: Seller_I5HkfkLeXuTdc’s post
Most helpful reply

Hi @Seller_I5HkfkLeXuTdc, thanks for the tag! I would be happy to take a look at your cases. What are those case IDs? Unfortunately, since the pallet was sent without labels, this likely caused some confusion and delays in receiving.

10
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