Us Amazon store status = inactive
Haven't used my account in a few years recently sent in some products that have been received by FBA however they were showing as stranded inventory due to account not being fully onboarded. I opened a ticket and they said there is an issue with my selling account I went to check my store status and it says US store inactive and I cant figure out how to make it active.
Us Amazon store status = inactive
Haven't used my account in a few years recently sent in some products that have been received by FBA however they were showing as stranded inventory due to account not being fully onboarded. I opened a ticket and they said there is an issue with my selling account I went to check my store status and it says US store inactive and I cant figure out how to make it active.
7 replies
Seller_OvL8C4BJWiuS9
You most likely have to re-verify everything because it was inactive for a few years (protecting you and Amazon from fraudulent activity). Check your performance notifications.
Seller_0rXAME9V4LQSx
If you didn't fill out and go through the hassle of confirming details for the INFORM Act that would be why.
Atlas_Amazon
Hello @Seller_7XzSRM1ZUTJ3v
Thank you for the information provided regarding the status of your account. I understand it has impacted the inventory which is now reflecting as stranded.
"I went to check my store status and it says US store inactive"
"MY ACCOUNT STATUS IS LISTED AS HEALTHY. "
Can you clarify what the current status is for the account? Have you attempted to open any cases into this specific concern? If so, would you be able to provide the specific case IDs associated so that we may review them?
Any other details you have regarding the current status and steps taken should be provided to this thread to avoid confusion.
Best,
Atlas
