Going through a verification and account set to inactive
Hello,
We verified the account back in January16th and it was successful however the system was not updated therefore our account has been set as inactive on 16th February. Seller Support have transferred it to the verification team but not heard anything regarding it. Original ticket transferred on 16th February.
We have an active product which is loosing ranking & sales due to this admin error.
Case log: 10817855932
@April_Amazon@CR_Amazon
Going through a verification and account set to inactive
Hello,
We verified the account back in January16th and it was successful however the system was not updated therefore our account has been set as inactive on 16th February. Seller Support have transferred it to the verification team but not heard anything regarding it. Original ticket transferred on 16th February.
We have an active product which is loosing ranking & sales due to this admin error.
Case log: 10817855932
@April_Amazon@CR_Amazon
2 replies
Seller_pMrZI1WV7QAsY
@Ezra_Amazoncan this be escalated please?
Spencer_Amazon
Hello @Seller_pMrZI1WV7QAsY,
I am Spencer with Amazon.
I checked with our partner team and your account has been activated.
Please let me know if you still experience problems.
Regards, Spencer
