Challenging Competitive Pricing - Shocking Seller Support Response
Hi
I have been trying to challenge the supposedly "competitive price" of one of our ASINs that we've lost the Buy Box on - I have received this response from Seller Support to my explanation of why the Amazon price is competitive
reply_to_case_email_blurb_content
literally just that. If we needed evidence that Amazon are not taking these cases seriously and just fobbing us off with stock answers it's right there.
Tagging the moderators @Julia_Amzn@Ezra_Amazon@Roberto_Amazon - caseID 11265979792
Challenging Competitive Pricing - Shocking Seller Support Response
Hi
I have been trying to challenge the supposedly "competitive price" of one of our ASINs that we've lost the Buy Box on - I have received this response from Seller Support to my explanation of why the Amazon price is competitive
reply_to_case_email_blurb_content
literally just that. If we needed evidence that Amazon are not taking these cases seriously and just fobbing us off with stock answers it's right there.
Tagging the moderators @Julia_Amzn@Ezra_Amazon@Roberto_Amazon - caseID 11265979792
2 replies
Seller_76AUwmqvSyRIM
I think that you are being over-sensitive.
Had the response been "reply_to_case_email_blah_blah_blah_content", I would agree! :)
Spencer_Amazon
Hello @Seller_iYCrwoyqEYtxD,
We have a thread specifically for Buy Box issues.
Lost Buy Box (Featured Offer) MEGATHREAD
In this thread I ask our sellers to share the ASINs where they lost the Buy Box. I then share these ASINs with the Buy Box team who check for eligibility.
Please be aware, this team does not share the outcome with me. If you want to know if you are eligible or not, you have to open a case with Seller Support.
Here are two articles regarding the Buy Box / Featured Offer.
I have shared your ASIN with the Buy Box team. Please continue posting on the MEGATHREAD.
I am closing this thread as a duplicate.
Regards, Spencer
