Customer reviews policy violation (correspondence with customers to write or change reviews)
I recently received "Customer reviews policy violation (correspondence with customers to write or change reviews)" which makes my account is at risk of deactivation.
But I never asked the review and provide compensations/ incentives or extra discounts to the customer.
There was 1 customer who recently reached out us first on Amazon message regarding " extra incentives for the reviews" and I didn't confirmed it.
I've submitted detailed descriptions but I'm concern whether the appeal will be denied or not.
Since the seller support is not supporting the Amazon Sellers at all.
Customer reviews policy violation (correspondence with customers to write or change reviews)
I recently received "Customer reviews policy violation (correspondence with customers to write or change reviews)" which makes my account is at risk of deactivation.
But I never asked the review and provide compensations/ incentives or extra discounts to the customer.
There was 1 customer who recently reached out us first on Amazon message regarding " extra incentives for the reviews" and I didn't confirmed it.
I've submitted detailed descriptions but I'm concern whether the appeal will be denied or not.
Since the seller support is not supporting the Amazon Sellers at all.
6 replies
Seller_ImP1urpxemf0A
1 violation will not get your account suspended.
Seller_4zBzdtgCyS9EI
did you report that message? If not, do it now!
Levi_Dylan_Amazon
Hello @Seller_B9mIz3QZXhFIA,
Thank you for posting here on the seller forums.
I see that you have received a customer reviews policy violation and you are seeking clarity on how this may have happened and what is required to get this resolved. I am here to take a look and provide support in any way I can.
Can you share the outcome of the appeal? You can post the follow-up performance notification you received, after removing any personal information, so I can review the guidance.
Could you also provide me with a case log ID from your account so I can work with our partner teams to learn the details of this situation?
I am looking forward to your response. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
