Account Inactive due to inactivity - Unable to reactivate
Hi there, my account was disabled for inactivity (last login about 1-2 months ago, we haven't sold anything yet).
Now when we login, we get this message: ""Your account is inactive - You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated."
We added a new credit card half a day ago, and our identity appears to already be verified.
We tried to contact seller support but we can't even contact them, we just get shown the same error message:"Your account is inactive - You have attempted to access a store that is currently inactive."
Anyone knows of other options? We tried contacting Amazon Support via the Amazon Store chat, but they said there was nothing they could do if we couldn't contact Seller Help through Seller Central.
Account Inactive due to inactivity - Unable to reactivate
Hi there, my account was disabled for inactivity (last login about 1-2 months ago, we haven't sold anything yet).
Now when we login, we get this message: ""Your account is inactive - You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated."
We added a new credit card half a day ago, and our identity appears to already be verified.
We tried to contact seller support but we can't even contact them, we just get shown the same error message:"Your account is inactive - You have attempted to access a store that is currently inactive."
Anyone knows of other options? We tried contacting Amazon Support via the Amazon Store chat, but they said there was nothing they could do if we couldn't contact Seller Help through Seller Central.
3 replies
Connor_Amazon
Hi @Seller_hpQXDN7aM527V
Connor from Amazon here, thanks for reaching out.
Your account has been deactivated due to inactivity. In order to reactivate your account, we need to re-verify your identity. You will need the following documents to complete the re-verification:
- Information about your business, if applicable
- 1 government issued photo ID
- 1 bank account statement or credit card statement
- Business license, if applicable.
- Please provide the following information to gain complete access
Please visit this global dashboard page and click on the "reactivate account" link to provide the documents I mentioned above.
Let me know if you need any further assistance,
Connor
