We send this mail to community help on Sep. 29 2025, but no reply from them.
So we have to write down this on Seller Forums. Because we really need help, the quantity of Vine review of our ASINs are missing now.
ASIN A gets 10 vine reviews at first, but now only 2 left, other vine reviews are missing.
ASIN B gets 10 vine reviews at first, but now only 5 left, other vine reviews are missing.
ASIN C gets 10 vine reviews at first, but now only 3 left, other vine reviews are missing.
We are new seller of Amazon from May 2025, sorry that we do not know some rules of Amazon clearly and make some mistakes.
Our ASIN A, B, C were separately enrolled vine for 10 reviews, we hope put those 3 ASINs into the same parent ASIN, so that we can get 30 vine reviews. Some problems let us to make this mistake, we are really sorry.
Firstly, those 3 ASINs were in the same parent ASIN D(they are same desgin in different colors) before Sep. 14, 2025. Our EX colleague enrolled the ASIN A for 2 free vine reviews on June 24, 2025. Since from September, we find the parent ASIN D has less reviews, which is not good for attracting customers. We hope enroll A, B, C to get more vine reviews, but the vine system shows that they have been enrolled. We are shocked why this happen, that means this parent ASIN only can have 2 vine reviews. But our aim is to get 30 vine reviews. So we have a try to delete the parent ASIN D, and separately enroll those 3 ASIN again, it success. We don’t understand why these 3 ASIN can not be enrolled when they are in the same parent ASIN, but after being separated, they are able to enroll vine.
Secondly, we open case to confirm whether we can get 30 vine reviews through put these 3 ASIN into the same parent ASIN after each of them gets 10 vine reviews. The customer service doesn’t tell us that we will only get 10 vine reviews even though put these 3 ASIN to same parent ASIN. If this customer service can tell us the vine rule more clear, we will only select one ASIN to enroll 30 vine review.
Thirdly, we misunderstand the rule of vine. We know one parent ASIN will not get vine reviews more than 30 pieces, so we think ‘10 vine reviews+10vine reviews+10vine reviews=30vine reviews’ is OK, but we know we are wrong now.
We separately enrolled 3 ASIN for 10 reviews, each one spent ＄75，total amount is ＄225. And we have sent out 30 free samples to vine reviewer. As a new seller on Amazon, we don’t want more, just 30 vine reviews, please help us to get those vine reviews back, thank you!
Sincerely hope Amazon can help us to overcome this problem, it really affect our sales on Amazon. We believe that we will not make this mistake again.
Looking forward to your help.
@Josh_Amazon
