time to respond to customers
Good afternoon, please, tell me how to change, customize the working hours so that customer requests are not overdue, as we do not process customer requests on weekends. How can I increase the time to respond to customers?
time to respond to customers
Good afternoon, please, tell me how to change, customize the working hours so that customer requests are not overdue, as we do not process customer requests on weekends. How can I increase the time to respond to customers?
4 replies
Seller_gX1r7HAdIW0i5
Moin,
kannst du nicht. Du musst innerhalb des von amazon gesetzten Zeitrahmens antworten.
LG
Janina_Amazon
Hello @Seller_prF4GXCzPVnJl,
as @Seller_gX1r7HAdIW0i5already commented, you cannot change the time frame you have to respond to customer messages.
Best,
Janina
Seller_5wjaezD35xNUz
Hello.
You could pay a third-party software like SageMailer in which you could add automatic responses during the weekend.
For example, you could set and automated messages on all incoming Amazon emails that you'll reply to their requests on Monday morning.
It's a working solution.
Theodore
