I’ve been struggling to get approval because of mistakes made by the employee reviewing my request. It’s pretty clear they’re not reading the messages or explanations I’ve written. Seriously, how do you guys deal with this? I’ve sent photos, documents, everything—but all I get back is the same standard rejection template. It’s honestly frustrating.

We’re new sellers trying to survive and build our business, but it feels like the brand approval department is working against us. No offense, but it seems like some employees there might need a bit more training. I’ve had this issue before, and it got resolved eventually, but this time? After 10 tries, still no luck.

Here’s the deal: Last time, the issue was about the invoice showing 6 quantities, but it was actually 2 products with 6 units each (so 6x2=12 units total). I explained it, and thankfully, a competent employee understood and fixed it. But this time? It’s like pulling teeth.

Now, my invoice shows 4 quantities, but it’s 3x products with 4 units each (so 4x3=12 units total). I even sent photos of the products! But the person reviewing my request doesn’t seem to bother reading my messages or looking at the attachments. The response I keep getting? “It must be at least 10 units.” Oh, come on! I know it needs to be at least 10 units—that’s why I’m sending 12! But it’s like talking to a brick wall.

Before ordering large quantities, I always test products with at least 10 units. But trying to explain basic math to the brand approval department feels like an endless ordeal. 4x3=12, right? The invoice says it, the photos show it—yet somehow, they still don’t get it. Do they even look at the messages or attachments? Or is Amazon just trying to make it impossible for new sellers to get started?

What do you guys think? How do you deal with this? I’m at my wit’s end here and would really appreciate some help from someone who knows what they’re doing. My Case ID is 10863455822. Please, someone be my savior!