Requesting Assistance: Mysterious Drop in VTR ALL YODEL DELIVERIES AFFECTED
I’m reaching out to both the Amazon community and the Amazon Support Team for help with a puzzling issue. Between February 7th and March 7th, our team shipped over 1,700 orders using legitimate, trackable shipments—no missing or invalid tracking numbers at all. Despite this, our Valid Tracking Rate (VTR) has been steadily declining, and we can’t seem to pinpoint the cause.
We opened a case with Amazon Seller Support, and their internal team suggested we change our delivery service selection from “Other” to “Yodel Xpect 48.” However, we haven’t made this change yet, and our VTR continues to drop. It’s incredibly frustrating, especially since we know all of these orders have proper tracking information.
Amazon Support Team: We would really appreciate any direct guidance or solutions you can offer. Is there a reason the system might be flagging our shipments as invalid even though they’re trackable?
Fellow Sellers: Have you experienced something similar? How did you get your VTR back up to normal? We’re looking for any insights or workarounds you might have discovered along the way.
Thanks in advance to everyone who can provide advice or share your own experiences. Your help could really make a difference in solving this issue and hopefully benefit the entire seller community. Let’s work together to keep our VTR on track!
Requesting Assistance: Mysterious Drop in VTR ALL YODEL DELIVERIES AFFECTED
I’m reaching out to both the Amazon community and the Amazon Support Team for help with a puzzling issue. Between February 7th and March 7th, our team shipped over 1,700 orders using legitimate, trackable shipments—no missing or invalid tracking numbers at all. Despite this, our Valid Tracking Rate (VTR) has been steadily declining, and we can’t seem to pinpoint the cause.
We opened a case with Amazon Seller Support, and their internal team suggested we change our delivery service selection from “Other” to “Yodel Xpect 48.” However, we haven’t made this change yet, and our VTR continues to drop. It’s incredibly frustrating, especially since we know all of these orders have proper tracking information.
Amazon Support Team: We would really appreciate any direct guidance or solutions you can offer. Is there a reason the system might be flagging our shipments as invalid even though they’re trackable?
Fellow Sellers: Have you experienced something similar? How did you get your VTR back up to normal? We’re looking for any insights or workarounds you might have discovered along the way.
Thanks in advance to everyone who can provide advice or share your own experiences. Your help could really make a difference in solving this issue and hopefully benefit the entire seller community. Let’s work together to keep our VTR on track!
12 replies
Seller_k2X0L9mVRT0pW
there are already several other threads regarding Yodel and VTR. Check them out.
Seller_ZVAz3d5lZuGid
There are already several threads about the issue with Yodel - check them out. Most do seem to be for sellers using 3rd party links (Whistl, Packlink etc.etc.). Is that the case for you ?
SS will not be able to solve the problem - they likely won't even understand the systems involved ! Personally cannot help or advise, although I do use Yodel for some of my shipments, but buy direct from their site and my VTR is 100%.
No-one from 'Support team' will see your post unless you tag in some of the forum moderators.
Seller_k30YWsQiqkgzb
@Spencer_Amazon please do you have any update or forward to relevant support team or refer us .
Seller_HrAxSwWK8qs9P
please Download VTR report in Excel format and Check the column of physical Scan delivery .If is stats NO then this is the reason .VTR is declining .This might be the Glitch from Yodel .here is the solution .Go to Yodel service Centre ask them about the Physical Scan of your orders .if they say that this is their fault ,ask them to have inwriting on their letter head and support that letter head account health page ,
Regards ,
Abella_Amazon
Hello @Seller_k30YWsQiqkgzb,
This is Abella from Amazon to assist you.
We greatly appreciate you reaching out with your inquiry. Rest assured, we are committed to putting forth our utmost efforts to assist you with your query.
Thank you so much @Seller_k2X0L9mVRT0pW, @Seller_ZVAz3d5lZuGid, @Seller_HrAxSwWK8qs9P, @Seller_1gv7jzv8iqGTj for your inputs, really appreciate it.
As previously communicated by our colleague ab, we want to update you on the Yodel tracking system issue that was affecting our sellers. We're pleased to inform you that the technical problems with the Yodel tracking system have been fully resolved, and the system is now operating as intended. Our team has taken proactive measures by implementing automatic exemptions for the VTR metrics of all affected sellers during the impacted period.
Our teams are maintaining active monitoring of the situation to ensure continued smooth operations. At this time, no action is required from your end as all necessary adjustments have been automatically applied to affected accounts. You can proceed with confidence as the system is functioning normally for all new shipments.
However, we encourage you to remain vigilant. If you observe any unusual patterns or discrepancies in your VTR metrics specifically related to Yodel deliveries, please don't hesitate to bring this to our attention. This will allow us to investigate and escalate the matter if necessary to ensure your business operations continue without disruption.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
