Amazon Repeatedly charges cards that are not in seller central
I have a selling account and a personal buying account. I don't know how, but somehow they merged. My personal debit cards have never been present in seller central. My commercial credit card had a verification issue in Mexico, so they decided to charge my personal cards. It has happened numerous times now. And my one bank has been super helpful and unfortunately my other bank not so much. I have had a case open for longer than 30 days now and I'm not asking for a lot. I just want Amazon to refund the card they charged, and charge my commercial card that is in my selling account. No one loses! Has anyone else had this happen? Support is terrible, Not getting anywhere.
Amazon Repeatedly charges cards that are not in seller central
I have a selling account and a personal buying account. I don't know how, but somehow they merged. My personal debit cards have never been present in seller central. My commercial credit card had a verification issue in Mexico, so they decided to charge my personal cards. It has happened numerous times now. And my one bank has been super helpful and unfortunately my other bank not so much. I have had a case open for longer than 30 days now and I'm not asking for a lot. I just want Amazon to refund the card they charged, and charge my commercial card that is in my selling account. No one loses! Has anyone else had this happen? Support is terrible, Not getting anywhere.
7 replies
Seller_LyYw7fQRKc5G7
It sounds like your buyers account is linked to your selling account.
When a selling account is created, a buyer side account is also created. These are linked. Closing the buyer side account will prevent access to your selling account. When changing cards, Amazon recommends changing it on the buyer side first, then on the selling side.
Amazon will not refund then recharge a different card. You will need to fix this, at least temporarily, by putting your credit card on the buyers account. Once the selling account has finished verification you can swap back out for a debit card on the buyer side.
CR_Amazon
@Seller_aVIpK4Sjx6nn2
Hi there, my name is CR. While I may not have much to add here, I'd be happy to take a look at the case you have opened with Seller Support to review your issue in more detail and read through any correspondence provided to this point.
I'll hang tight here for your reply.
CR_Amazon
