Return QR Code Issue = Negative Feedback
Hi
We have a customer who is having issues with QR Codes for a Return
We have asked Amazon support to look into this Twice, but have received reply that it has been passed on to the relevant team and we have had no update.
The buyer messages us to provide a different QR Code or Return Label
They have also left us Negative Feedback for this issue.
Where do i stand and how do i rectify this issue
Return QR Code Issue = Negative Feedback
Hi
We have a customer who is having issues with QR Codes for a Return
We have asked Amazon support to look into this Twice, but have received reply that it has been passed on to the relevant team and we have had no update.
The buyer messages us to provide a different QR Code or Return Label
They have also left us Negative Feedback for this issue.
Where do i stand and how do i rectify this issue
2 replies
Sarah_Amzn
Hello @Seller_MeUK3N1GoaT4G,
Could you please share the Case ID?
Best,
Sarah.
Seller_ZQyopdiwkUHOZ
What was likely the reason is that the Evri labels/qr codes seem to only have a certain amount of time to be used after they're generated before they stop working. If they try to take it after that point, the machine says there was a problem with the label and for the customer to contact the seller.
Amazon Customer Services aren't aware this can be an issue, so they just forward the complaint to the seller.
What needs to be done is for Amazon to cancel the return request so the buyer can request a fresh return and get a new label. The problem here is that either the buyer will explain badly or the support agent will understand poorly and it gets thrown back to you again.
You can provide them with your own label through the messaging system.
