Hi everyone,

We’re currently at a complete standstill on Amazon Seller Central due to an unexpected issue, and we urgently need guidance from anyone who has faced something similar.

The Problem:

A simple update to a bullet point on our listing triggered a flag categorizing it under "pesticides." Because we’re not based in the U.S., this restriction has completely locked us out of accessing or editing the listing.

What We’ve Tried:

• Attempted to update the bullet point to remove the flag but am blocked from making changes.
• I was informed I need to be the "winning brand representative" to update the attribute. However, as the brand owner and sole account holder, I already receive all brand-related notifications.
• Created multiple support tickets, but responses have been repetitive and unhelpful.
• Live chat ends without resolution or provides scripted responses.
• Email support copies and pastes advice that doesn’t address the specific issue.

The Loop:

1. To remove the pesticide category flag, I need to update the bullet point.
2. To update the bullet point, I need access to the listing.
3. Access is blocked due to the pesticide restriction.

We’re completely stuck and need a solution urgently. If anyone has successfully escalated or resolved a similar issue, please share your insights or advice.

We also have a ticket open at 16769499211.

@Glenn_Amazon@Michelle_Amazon@Rose_Amazon@Danny_Amazon@Manny_Amazon

Thank you in advance!