Hello everyone,

We are feeling completely helpless at this point. Our seller account has been blocked because we allegedly failed the KYC verification. As a result, we were also unable to complete the DAC7 requirements. Unfortunately, we have received no real support from Amazon – only automated responses stating that nothing can be done.

We have repeatedly asked for clarification on what the actual issue is, but no one has given us any specific feedback. It seems we are simply expected to accept that we are no longer allowed to sell – which feels completely unfair.

Several cases have been opened, and I have called Seller Support, but they told me they cannot provide any information, as the matter is handled by the verification department, which cannot be contacted directly. We were also told that we are not allowed to open a new account.

We are a reliable seller, and we have submitted all requested documents. It is extremely frustrating to be treated this way without any chance to defend ourselves or correct the situation.

Is there anyone who has gone through something similar or knows if there is any hope of reversing this? Who can we turn to when even Seller Support is powerless?

Thank you in advance for any advice or support.

Team Allocacoc