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Seller_QS5sMbhMmpCD3

Still missing Featured Offer Eligibility (Books, DVDs)

Hello, I'd like someone to look into my account Featured Offer eligibility status in the Books & DVDs categories.

I had my books buy box eligibility removed for a few months now without explanation, and have been selling DVDs for years without being granted featured offer eligibility.

My IPI score is excellent and Account Health is in top standing for Amazon FBA. I'm hoping to get this resolved.

Case ID: 15592719371

Thank you for helping me with this issue

@Glenn_Amazon @SEAmod @Quincy_Amazon @Rose_Amazon

29 views
4 replies
Account Health
Tags:Account Health, Seller Support
10
Reply
user profile
Seller_QS5sMbhMmpCD3

Still missing Featured Offer Eligibility (Books, DVDs)

Hello, I'd like someone to look into my account Featured Offer eligibility status in the Books & DVDs categories.

I had my books buy box eligibility removed for a few months now without explanation, and have been selling DVDs for years without being granted featured offer eligibility.

My IPI score is excellent and Account Health is in top standing for Amazon FBA. I'm hoping to get this resolved.

Case ID: 15592719371

Thank you for helping me with this issue

@Glenn_Amazon @SEAmod @Quincy_Amazon @Rose_Amazon

Account Health
Tags:Account Health, Seller Support
10
29 views
4 replies
Reply
4 replies
user profile
Seller_MyXY4Myx9zVcR
In reply to: Seller_QS5sMbhMmpCD3’s post

You have probably already done this, but try searching for one of your books as an Amazon customer.

Likely the same goes for DVDs.

What shows up first is any Amazon Kindle edition.

Then the paperback, if available, and after that the hardcover, if Amazon sells them.

Buried 5-8 screens later, if the buyer has not already purchased, and is quite persistent, are the books of Amazon 3rd party sellers, many of whom have been selling books here for10+ years.

Good luck selling any used books or DVDs on Amazon now.

This scheme has been in place for several months, and you are not the only suffering media seller.

20
user profile
Stevie_Amazon
In reply to: Seller_QS5sMbhMmpCD3’s post

Hey there @Seller_QS5sMbhMmpCD3,

Thank you so much for posting in the Seller Forums!

I am engaging with another Community Manager who will review this information further.

Feel free to provide any relevant information in the meantime, which as case IDs or communication received.

Your patience is greatly appreciated,

Stevie.

10
user profile
Nano_Amazon
In reply to: Seller_QS5sMbhMmpCD3’s post

Hello @Seller_QS5sMbhMmpCD3

Thanks for reaching out to Amazon Forums. After reviewing the information you shared with us related to Featured Offer Eligibility, I reached out to a dedicated team to further investigate the issue and provide you with an answer as soon as possible.

Be aware that this team can contact you directly if they require additional information or need to provide a resolution.

I will closely monitor the case and inform you of the outcome as soon as it is resolved.

Thanks for your patience.

Nano

10
user profile
Nano_Amazon
In reply to: Seller_QS5sMbhMmpCD3’s post

Hello @Seller_QS5sMbhMmpCD3

I notice that our escalations team is actively addressing this issue in the case numbered 15652127561. Our team will continue to work with you until they resolve the issue, so kindly respond to any requests they might have. Once the case resolves, they will also communicate the outcome.

Have a great day!

Nano

10
Follow this discussion to be notified of new activity
user profile
Seller_QS5sMbhMmpCD3

Still missing Featured Offer Eligibility (Books, DVDs)

Hello, I'd like someone to look into my account Featured Offer eligibility status in the Books & DVDs categories.

I had my books buy box eligibility removed for a few months now without explanation, and have been selling DVDs for years without being granted featured offer eligibility.

My IPI score is excellent and Account Health is in top standing for Amazon FBA. I'm hoping to get this resolved.

Case ID: 15592719371

Thank you for helping me with this issue

@Glenn_Amazon @SEAmod @Quincy_Amazon @Rose_Amazon

29 views
4 replies
Account Health
Tags:Account Health, Seller Support
10
Reply
user profile
Seller_QS5sMbhMmpCD3

Still missing Featured Offer Eligibility (Books, DVDs)

Hello, I'd like someone to look into my account Featured Offer eligibility status in the Books & DVDs categories.

I had my books buy box eligibility removed for a few months now without explanation, and have been selling DVDs for years without being granted featured offer eligibility.

My IPI score is excellent and Account Health is in top standing for Amazon FBA. I'm hoping to get this resolved.

Case ID: 15592719371

Thank you for helping me with this issue

@Glenn_Amazon @SEAmod @Quincy_Amazon @Rose_Amazon

Account Health
Tags:Account Health, Seller Support
10
29 views
4 replies
Reply
user profile

Still missing Featured Offer Eligibility (Books, DVDs)

by Seller_QS5sMbhMmpCD3

Hello, I'd like someone to look into my account Featured Offer eligibility status in the Books & DVDs categories.

I had my books buy box eligibility removed for a few months now without explanation, and have been selling DVDs for years without being granted featured offer eligibility.

My IPI score is excellent and Account Health is in top standing for Amazon FBA. I'm hoping to get this resolved.

Case ID: 15592719371

Thank you for helping me with this issue

@Glenn_Amazon @SEAmod @Quincy_Amazon @Rose_Amazon

Account Health
Tags:Account Health, Seller Support
10
29 views
4 replies
Reply
4 replies
4 replies
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user profile
Seller_MyXY4Myx9zVcR
In reply to: Seller_QS5sMbhMmpCD3’s post

You have probably already done this, but try searching for one of your books as an Amazon customer.

Likely the same goes for DVDs.

What shows up first is any Amazon Kindle edition.

Then the paperback, if available, and after that the hardcover, if Amazon sells them.

Buried 5-8 screens later, if the buyer has not already purchased, and is quite persistent, are the books of Amazon 3rd party sellers, many of whom have been selling books here for10+ years.

Good luck selling any used books or DVDs on Amazon now.

This scheme has been in place for several months, and you are not the only suffering media seller.

20
user profile
Stevie_Amazon
In reply to: Seller_QS5sMbhMmpCD3’s post

Hey there @Seller_QS5sMbhMmpCD3,

Thank you so much for posting in the Seller Forums!

I am engaging with another Community Manager who will review this information further.

Feel free to provide any relevant information in the meantime, which as case IDs or communication received.

Your patience is greatly appreciated,

Stevie.

10
user profile
Nano_Amazon
In reply to: Seller_QS5sMbhMmpCD3’s post

Hello @Seller_QS5sMbhMmpCD3

Thanks for reaching out to Amazon Forums. After reviewing the information you shared with us related to Featured Offer Eligibility, I reached out to a dedicated team to further investigate the issue and provide you with an answer as soon as possible.

Be aware that this team can contact you directly if they require additional information or need to provide a resolution.

I will closely monitor the case and inform you of the outcome as soon as it is resolved.

Thanks for your patience.

Nano

10
user profile
Nano_Amazon
In reply to: Seller_QS5sMbhMmpCD3’s post

Hello @Seller_QS5sMbhMmpCD3

I notice that our escalations team is actively addressing this issue in the case numbered 15652127561. Our team will continue to work with you until they resolve the issue, so kindly respond to any requests they might have. Once the case resolves, they will also communicate the outcome.

Have a great day!

Nano

10
Follow this discussion to be notified of new activity
user profile
Seller_MyXY4Myx9zVcR
In reply to: Seller_QS5sMbhMmpCD3’s post

You have probably already done this, but try searching for one of your books as an Amazon customer.

Likely the same goes for DVDs.

What shows up first is any Amazon Kindle edition.

Then the paperback, if available, and after that the hardcover, if Amazon sells them.

Buried 5-8 screens later, if the buyer has not already purchased, and is quite persistent, are the books of Amazon 3rd party sellers, many of whom have been selling books here for10+ years.

Good luck selling any used books or DVDs on Amazon now.

This scheme has been in place for several months, and you are not the only suffering media seller.

20
user profile
Seller_MyXY4Myx9zVcR
In reply to: Seller_QS5sMbhMmpCD3’s post

You have probably already done this, but try searching for one of your books as an Amazon customer.

Likely the same goes for DVDs.

What shows up first is any Amazon Kindle edition.

Then the paperback, if available, and after that the hardcover, if Amazon sells them.

Buried 5-8 screens later, if the buyer has not already purchased, and is quite persistent, are the books of Amazon 3rd party sellers, many of whom have been selling books here for10+ years.

Good luck selling any used books or DVDs on Amazon now.

This scheme has been in place for several months, and you are not the only suffering media seller.

20
Reply
user profile
Stevie_Amazon
In reply to: Seller_QS5sMbhMmpCD3’s post

Hey there @Seller_QS5sMbhMmpCD3,

Thank you so much for posting in the Seller Forums!

I am engaging with another Community Manager who will review this information further.

Feel free to provide any relevant information in the meantime, which as case IDs or communication received.

Your patience is greatly appreciated,

Stevie.

10
user profile
Stevie_Amazon
In reply to: Seller_QS5sMbhMmpCD3’s post

Hey there @Seller_QS5sMbhMmpCD3,

Thank you so much for posting in the Seller Forums!

I am engaging with another Community Manager who will review this information further.

Feel free to provide any relevant information in the meantime, which as case IDs or communication received.

Your patience is greatly appreciated,

Stevie.

10
Reply
user profile
Nano_Amazon
In reply to: Seller_QS5sMbhMmpCD3’s post

Hello @Seller_QS5sMbhMmpCD3

Thanks for reaching out to Amazon Forums. After reviewing the information you shared with us related to Featured Offer Eligibility, I reached out to a dedicated team to further investigate the issue and provide you with an answer as soon as possible.

Be aware that this team can contact you directly if they require additional information or need to provide a resolution.

I will closely monitor the case and inform you of the outcome as soon as it is resolved.

Thanks for your patience.

Nano

10
user profile
Nano_Amazon
In reply to: Seller_QS5sMbhMmpCD3’s post

Hello @Seller_QS5sMbhMmpCD3

Thanks for reaching out to Amazon Forums. After reviewing the information you shared with us related to Featured Offer Eligibility, I reached out to a dedicated team to further investigate the issue and provide you with an answer as soon as possible.

Be aware that this team can contact you directly if they require additional information or need to provide a resolution.

I will closely monitor the case and inform you of the outcome as soon as it is resolved.

Thanks for your patience.

Nano

10
Reply
user profile
Nano_Amazon
In reply to: Seller_QS5sMbhMmpCD3’s post

Hello @Seller_QS5sMbhMmpCD3

I notice that our escalations team is actively addressing this issue in the case numbered 15652127561. Our team will continue to work with you until they resolve the issue, so kindly respond to any requests they might have. Once the case resolves, they will also communicate the outcome.

Have a great day!

Nano

10
user profile
Nano_Amazon
In reply to: Seller_QS5sMbhMmpCD3’s post

Hello @Seller_QS5sMbhMmpCD3

I notice that our escalations team is actively addressing this issue in the case numbered 15652127561. Our team will continue to work with you until they resolve the issue, so kindly respond to any requests they might have. Once the case resolves, they will also communicate the outcome.

Have a great day!

Nano

10
Reply
Follow this discussion to be notified of new activity