Undelivered FBM Order Due to Inability to Contact Customer
Hello everyone,
I am currently facing an issue with one of my FBM orders that I shipped using the "buy shipping" option. The parcel has arrived at the customer's location, but the courier company, Yodel, has been unable to contact the customer for delivery.
I have tried reaching out to the customer through Amazon's internal messaging system, but they have not responded. Additionally, the customer has set their message preferences to block most notifications, and despite sending six consecutive days of "important" messages, I have still not received a reply.
I consulted Amazon customer service, but their response was simply to wait. They also clarified that they would not take responsibility for my losses resulting from this situation.
The courier company, Yodel, informed me that they are unable to call the customer directly, and Amazon customer service said they cannot contact the customer either. It seems like no one can reach the customer, and I am left to bear the loss.
I would like to seek advice from the community on how to handle this situation. Has anyone encountered a similar issue and found a solution? Any help or suggestions would be greatly appreciated.
Thank you all for your time and assistance.
Undelivered FBM Order Due to Inability to Contact Customer
Hello everyone,
I am currently facing an issue with one of my FBM orders that I shipped using the "buy shipping" option. The parcel has arrived at the customer's location, but the courier company, Yodel, has been unable to contact the customer for delivery.
I have tried reaching out to the customer through Amazon's internal messaging system, but they have not responded. Additionally, the customer has set their message preferences to block most notifications, and despite sending six consecutive days of "important" messages, I have still not received a reply.
I consulted Amazon customer service, but their response was simply to wait. They also clarified that they would not take responsibility for my losses resulting from this situation.
The courier company, Yodel, informed me that they are unable to call the customer directly, and Amazon customer service said they cannot contact the customer either. It seems like no one can reach the customer, and I am left to bear the loss.
I would like to seek advice from the community on how to handle this situation. Has anyone encountered a similar issue and found a solution? Any help or suggestions would be greatly appreciated.
Thank you all for your time and assistance.
3 replies
Seller_RlZVPg3d6ZUGP
Why does Yodel need to contact the customer, cant they just try and deliver?
Seller_ZJhFeE3tNKzfh
is there not a telephone number on the order in Manage Orders? This can be used in relation to actually getting the parcel delivered, though the express purpose is to provide to the couriers
Seller_ZVAz3d5lZuGid
I also use Yodel for some of my deliveries, and they do ask for the customer's phone number when purchasing the label. As far as I know they do make 3 delivery attempts. I have to say I have NEVER in all the time of using Yodel had a parcel go missing or not be delivered.
