Getting Ungated as a new seller
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Seller_zaLaUy0OiAPTq

Getting Ungated as a new seller

Hello fellow sellers and Amazon advisers,

I recently applied for approval to sell a branded product on Amazon, and my request was rejected despite submitting a legitimate invoice from a manufacture. I purchased products directly from them. The invoice I provided meets all of Amazon’s invoice requirements, including my company details, product descriptions, and quantities.

However, I did not receive a specific reason for the rejection, which makes it difficult to understand what went wrong. As a legitimate seller with a valid invoice, I’m unsure why my approval request was denied. Has anyone experienced a similar issue or have any insights on why this might happen?

I would really appreciate any advice or guidance from the community or Amazon advisers to help me resolve this.

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Tags:ASIN, Add a product, Listing deactivated, Restricted Products
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3 replies
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Seller_QuM1AZgzfU9x4

Ungating isn't guaranteed even with valid invoices. If it was a generic rejection then there isn't much you can do other than build the account a little with other products and then apply again.

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Seller_w9VI3UyAR7oxH

https://sellercentral.amazon.co.uk/seller-forums/discussions/t/53ad291d-05fa-4d07-bbef-090cbc4e35bb

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Seller_XE6tLRSVCaBc5

If you're 100% sure the invoice ticks all the boxes, just keep submitting until its accepted.

It's not uncommon for the same invoice to be rejected 9 times, but be accepted on the 10th... I wish it wasn't like this but it is.

The most common mistakes for being rejected;

- File must be in a PDF format

- Ensure all the manufacturers details are visible... address / company name etc

- Ensure it actually says 'Invoice' somewhere

- Ensure it's obvious the invoice relates to what you're ungating!

+ Really important... Don't edit the document yourself, if its wrong then reach out to the manufacturer to issue a new one!

Good luck

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