Not receiving the OTP to my phone
On Monday, I was locked out of my seller account (which is different to this account, I have to use this account to ask). I did not receive the OTP. I tried to click "did not receive the OTP" and asked Amazon to call me to give me the OTP code, it says I made too many requests and need to wait. Sent two step verification account recovery email but have not heard anything back. I have sent help request for support but there's nothing happen. My case ID is: 17013425351
Please help @Micah_Amazon
6 replies
Seller_NbYSGJ8Tehgbv
Have you tried OTP account recovery?
I know you do not need it. But you could do OTP account recovery and turn on OTP again but have it be on the app only.
The link to do so is here.
https://www.amazon.com/gp/help/customer/display.html?nodeId=GU3SL3GTHLHPDQ2H
Seller_qNwPbhCjt7gJG
Is there anyone here to help me out?
I then contact seller support & the rep over the phone sent me the link to recover my account and have me to send my government issued ID to their dept for review, which I did, I sent it to them thru them thru the link he provided when I was on the phone with him, & he told me that I should hear back from the team within 12hours and have access to my account after, I waited and wait, 24 hours passed, nothing happens, no responses, no emails and no access, so I called again, another rep answered the call and he seems like he doesn’t even know what he is talking about, I told him that Amazon never sent out the OTP to my number, & my number works perfectly fine, so does my email. I even check with my carrier and they said there are zero service interruptions, so I know the problem is not on my device, service or network but Amazon has problem sending out OTP.
@Emet_Amazon @Micah_Amazon @Josh_Amazon Could you please have a look to review my case and escalate my case?
My case ID is: 17013425351
Roberto_Amazon
Hello! @Seller_qNwPbhCjt7gJG
This is Roberto. Thank you for bringing this matter into our attention, I wanted to follow up on your post and ask if you are still experiencing this issue?
Please let us know.
Regards,
